Contracts & Scheduling Manager
  £35000 - £36000 per annum + Excellent Benefits package!
  Royal Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Contracts & Scheduling Manager

Central Tunbridge Wells

£c30-35,000 per annum

22 days annual leave per year + BH, pension, career progression.

Culture: Busy, professional company with great 'team spirit', reactive and fast paced environment.

Monday - Friday / 8.30am-5.30pm

Company:

This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts. Service delivery is at the heart of everything they do and the feedback from customers is excellent!! A busy, friendly and dynamic supportive team who are expanding having relocated to Tunbridge Wells.

You:

The role involves managing the client portfolio and scheduling for Region 2 which is classed as 'Clients based outside of central London.'

This consists of around 12 engineers and clients include Housing Associations, Sport Stadiums, Restaurant chains and other government contracts. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery. You will be managing and working with a team within the office that work within Region 2 and be able to deal with issues 'head on' with excellent management skills.

Role:

The responsibilities of the role will include managing a team as well as being involved in the day to day operations as follows:

Scheduling

* Create the monthly plan for our engineers within a specific region - Region 2; ''Outside of London''
* Proactively scheduling all routine visits in line with the contract frequency, adhering to technician patches and maximising efficiencies with regards to route planning/access times.
* Ensuring completion of visits in line with the contract frequency, regularly checking completion of visits throughout the month in order to ensure no visits have dropped off. / Via Teams and some face to face.
* Scheduling larger ad-hoc works
* Supporting the migration of scheduling to the CRM system
* Updating the Operations Manager regularly about any concerns over service delivery
* Provide a high level of personalised customer service at all times
* Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement

Client Management

* Managing key client accounts within the Region 2
* Attending Client meetings face-to-face or via teams within the Region 2
* Preparing KPI reports / meeting packs in line with the individual client requirement / agenda.
* Maintaining a high level of customer service
* Working alongside the service team to create action plans to combat activity - feeding back any sites of concern via the appropriate channels.
* Compiling quotations
* Complaint Management - Promptly addressing any expressions of client dissatisfaction, flagging immediately with the management team but taking ownership to try and reach a resolution in the first instance.
* On-call
* Monitoring emails out of hours on a rota basis (1 in 4 weeks), forwarding urgent call out requests to our on-call technician and management team.

What skills do you need?

* Previous proven management experience and qualities
* Experience in similar role / Engineering / Manufacturing /Service / Operations
* Excellent communication skills and telephone manner.
* Confident individual.
* Working within a face paced environment.
* An ability to deal professionally and calmly with clients and engineers over the phone at all times
* Ability to multi-task and work on your own initiative in a busy environment
* Thinking 'outside of the box'.

**

Immediate interviews await the right candidates, please apply online with your latest CV for consideration.

This role is being managed by Debbie Foster - Tunbridge Wells - Office Angels. 01892 614242

Or e-mail your CV in confidence to debbie.foster@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


Advertiser: Agency

Reference: JN -092022-276963

Posted on: 2022-09-12 16:38:17

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Contracts & Scheduling Manager
  £35000 - £36000 per annum + Excellent Benefits package!
  Royal Tunbridge Wells, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Contracts & Scheduling Manager

Central Tunbridge Wells

£c30-35,000 per annum

22 days annual leave per year + BH, pension, career progression.

Culture: Busy, professional company with great 'team spirit', reactive and fast paced environment.

Monday - Friday / 8.30am-5.30pm

Company:

This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts. Service delivery is at the heart of everything they do and the feedback from customers is excellent!! A busy, friendly and dynamic supportive team who are expanding having relocated to Tunbridge Wells.

You:

The role involves managing the client portfolio and scheduling for Region 2 which is classed as 'Clients based outside of central London.'

This consists of around 12 engineers and clients include Housing Associations, Sport Stadiums, Restaurant chains and other government contracts. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery. You will be managing and working with a team within the office that work within Region 2 and be able to deal with issues 'head on' with excellent management skills.

Role:

The responsibilities of the role will include managing a team as well as being involved in the day to day operations as follows:

Scheduling

* Create the monthly plan for our engineers within a specific region - Region 2; ''Outside of London''
* Proactively scheduling all routine visits in line with the contract frequency, adhering to technician patches and maximising efficiencies with regards to route planning/access times.
* Ensuring completion of visits in line with the contract frequency, regularly checking completion of visits throughout the month in order to ensure no visits have dropped off. / Via Teams and some face to face.
* Scheduling larger ad-hoc works
* Supporting the migration of scheduling to the CRM system
* Updating the Operations Manager regularly about any concerns over service delivery
* Provide a high level of personalised customer service at all times
* Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement

Client Management

* Managing key client accounts within the Region 2
* Attending Client meetings face-to-face or via teams within the Region 2
* Preparing KPI reports / meeting packs in line with the individual client requirement / agenda.
* Maintaining a high level of customer service
* Working alongside the service team to create action plans to combat activity - feeding back any sites of concern via the appropriate channels.
* Compiling quotations
* Complaint Management - Promptly addressing any expressions of client dissatisfaction, flagging immediately with the management team but taking ownership to try and reach a resolution in the first instance.
* On-call
* Monitoring emails out of hours on a rota basis (1 in 4 weeks), forwarding urgent call out requests to our on-call technician and management team.

What skills do you need?

* Previous proven management experience and qualities
* Experience in similar role / Engineering / Manufacturing /Service / Operations
* Excellent communication skills and telephone manner.
* Confident individual.
* Working within a face paced environment.
* An ability to deal professionally and calmly with clients and engineers over the phone at all times
* Ability to multi-task and work on your own initiative in a busy environment
* Thinking 'outside of the box'.

**

Immediate interviews await the right candidates, please apply online with your latest CV for consideration.

This role is being managed by Debbie Foster - Tunbridge Wells - Office Angels. 01892 614242

Or e-mail your CV in confidence to debbie.foster@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


Advertiser: Agency

Reference: JN -092022-276963

Posted on: 2022-09-12 16:38:17

I want to receive the latest job alerts for:

Customer Service jobs in Royal Tunbridge Wells, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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  New Appointments Group

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  NFU Mutual

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