Join our highly-regarded team at the University's Kent Business School. We have an exciting opportunity for an IT and Technical Support Officer to join our team.

The IT & Technical Support Officer is responsible for ensuring the smooth running of IT provision across the Division in order to provide a high-quality IT infrastructure to support education, research, innovation and accreditation requirements, as well as professional service activity, with appropriate direction from the Head of Profession (or nominee) in Information Services.

The role holder will provide frontline IT support to all staff and PhD students and act as the key point of contact for all hardware and software requirements, some of which are specialist to the Division.

The role-holder may also be required to take on other technical support within their area dependent upon skills and expertise.

To succeed, you'll need to have:

• excellent knowledge and skills within IT, particularly Microsoft packages .The role holder will also need understanding of a variety of operating systems, particularly Microsoft Windows 10 and Mac OS X 10.10 onwards. In some divisions there will be subject-specific requirements and the role holder may require competency in other operating systems, software packages and hardware solutions.

• the ability to make informed decisions on how the Division’s IT budgets are utilised against competing demands for their use.

• Solid understanding of relevant IS and GDPR policies and legislation to be able to respond correctly in specific circumstances and to allow the role holder to be able to carry out risk assessments.

• The ability to use own initiative to manage, plan and prioritise own workload and deliver excellence whilst providing a full range of services within the remit of the role whilst looking to see how IT can be used to continuously improve the operational running of the Division and support provided to stakeholders.

The University of Kent is a distinctive and attractive place to work. Our staff enjoy competitive salaries, an occupational pension scheme, very generous holiday entitlements and a great working environment. We also offer hybrid working options.

Please see the link below to view the full Job Description. If you believe you meet the essential criteria as outlined in the attached Job Description, we welcome your application.

Kent Business School is an international Business School, with a global reputation for delivering research and teaching excellence. We are proud to be part of the 1% of global business schools worldwide to gain 'Triple Crown' accreditation from three top business organizations: European Quality Improvement System (EQUIS) from the European Foundation for Management Development (EFMD), The Association to Advance Collegiate Schools of Business (AACSB) and The Association of MBAs (AMBA).

As a dual-intensive Business School with an equal focus on education and research, our distinctiveness comes from a forward-thinking approach to business education. We place sustainable innovation at the heart of our educational outlook, underpinned by world-class research.

The role will be based at our Canterbury Campus, supporting a community of nearly 200 academic and professional services staff. You will form part of a 50+ strong Professional Services team that supports the operational running of the Business School at both our Medway and Canterbury campuses.

Please see the links below to view the full job description and to apply for this post. If you require further information regarding the application process, please contact kbshr@kent.ac.uk quoting ref number: KBS-103-22