Receptionist 28 Hours

£20,134 - £21,197 pro rata

Canterbury, Kent

University of Kent

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.

Location: Canterbury
Salary: £20,134 to £21,197 pro rata, per annum
Grade: Grade 3
Post Type: Part Time
Contract Type: Permanent
Release Date: Wednesday 03 August 2022
Closing Date: 23.59 hours BST on Wednesday 10 August 2022 (unless otherwise stated)
Reference: CS-229-22

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods Kent Hospitality operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.

Your duties as a receptionist will include:

Acting as the central reception point providing excellent customer service to ensure that students, staff and visitors receive the best possible impression of the University
Supporting with maintaining building security, to ensure that only authorised personnel are able to access specific accommodation and teaching rooms
Receive, address and seeking to resolve all initial enquires from students, staff, conference guests, visitors and others, with referral to other University departments as appropriate
Assuming responsibility for locking and unlocking reception, academic rooms and offices at the beginning and end of each shift as required Key challenges and decisions
Acting as the central reception point providing excellent customer service to ensure that students, staff and visitors receive the best possible impression of the University
As a receptionist you will need (please read the Job Description for further criteria):

Experience of working in a busy and demanding front facing customer service environment
Ability to demonstrate experience handling difficult and unexpected situations
Excellent customer service skills
Ability to work independently and unsupervised
What can Kent University offer you?

A friendly, open and collaborative working environment
Support you in your development, we want you to succeed and support you in doing so
A generous annual leave allowance.
An outstanding campus that comprises of a variety of food outlets, various shops and amenities, a cinema and theatre as well as a gym plus many beautiful walks.
Pension scheme
The department manages student accommodation on the Canterbury and Medway campuses for over 6,500 students. Our accommodation has many accolades, including winning ‘Best University Accommodation for Groups’ for twelve consecutive years at the Group Travel Awards and were awarded Commercial University of the Year 2018 at CUBO’s (College and University Business Officers) annual Summer conference.

For further information, please visit:

If you require further information regarding the application process, please contact

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Advertiser: Direct Employer

Posted on: 2022-09-03 15:31:17

Reference: CS-229-22