Recoveries Claims Negotiator /£19253 - £25700/Haywards Heath / Permanent

Your new company

An award-winning innovative insurance and technology organisation based in Sussex, delivering market-leading motor insurance, underwriting, distribution, finance, technology, and legal services. ​They have over a million customers and are continuing to rapidly grow in a variety of departments. Your new role As a Recoveries Claims Negotiator your main duties will include sending claim allegations to at fault third party insurers, requesting reimbursement of the costs and instructing solicitors for litigation.

Your responsibilities will be:


* Speaking with customers to provide an update on their claims journey
* Sending allegations to third party insurers and Solicitors
* Submitting any costs to third party companies
* Negotiating costs for Quantum (Damages) disputes
* Recovering costs from debtors for breach of policy/Indemnity withdrawn cases
* Instructing solicitors to commence legal proceedings for outstanding costs
* To proactively establish liability by requesting CCTV/Police evidence/Witness information within SLAs provided.
* Dealing with Non fault cases that happen abroad or within the UK and deal via the Motor Insurance Bureau to successfully secure recovery is made within SLAs.
* Liaising with internal and external companies to bring closure to cases
* Adhere to and always consider all regulatory requirements, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant
* Be always compliant with health and safety policies
* Always ensure compliance with company standards/regulations
* Any other reasonable duties as required

What will you need to succeed?


* Excellent customer service experience from financial services or a similar working environment
* Knowledge from a Motor Claims environment (Desirable)
* Understanding of motor insurance processes and the end-to-end customer claims process (Desirable)
* Problem-solving skills with the ability to adopt a logical approach to resolving problems
* Good numeracy, literacy, and negotiation skills
* Self-motivated and enthusiastic
* Excellent communication, time management and organisation skills
* Desire to learn and develop through continuous training
* Embrace, embed and incorporate our Company Values

What you will get in return?


* Fantastic training and development opportunities
* Employee benefit packages to suit your lifestyle
* Flexible working
* YOUday - we give you an extra day off to celebrate a special day
* The opportunity to take a paid day off each year to do charity work
* A health cash plan
* Help with travel expenses
* The opportunity to buy additional holiday
* Company pension scheme
* Group life assurance
* Enhanced maternity and paternity pay
* Professional subscription fees paid

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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