Location: Canterbury
Salary: £18,852 to £20,092 per annum pro rata
Grade: Grade 3
Post Type: Part Time
Hours per Week: 20
Contract Type: Permanent
Release Date: Wednesday 13 July 2022
Closing Date: 23.59 hours BST on Tuesday 02 August 2022 (unless otherwise stated)
Reference: CS-216-22

Do you have experience of providing excellent customer service, IT skills and the ability to actively listen to customers? Can you deal with unexpected situations with courtesy, diplomacy and patience? Then this role could be ideal for you. Join our team at Kent Sport, providing a friendly, helpful and informative reception service.

Kent Sport is responsible for physical activity and wellbeing at the University of Kent. You will provide a professional presence at the front line of Kent Sport and act as the first point of contact.

You will undertake a range of administrative responsibilities and ensure the smooth flow of customers by providing a high-quality service to all users of the sports facilities. You will give the best possible impression of Kent Sport and the University, ensuring queries and visits are successfully managed. Full training will be provided.

This role is for 20 hours per week, Monday – Sunday.

To be successful in this role you will need:

GCSE level (Grade C/Level 4) or equivalent in Maths and English
Experience of working in a busy customer facing environment dealing with pressured situations
Experience and a good working knowledge of Microsoft Outlook, Excel, Word, and Teams
A flexible approach to work, including shift, weekend and bank holiday hours to support operational delivery
Kent Sport has grown significantly as a department in recent years both in terms of its staffing structure, but also the facilities and services available to its members. The department provides facilities and a diverse health, fitness & sporting programme to nearly 20,000 students, 3,000 staff and the community as a whole across our campuses. It is a sporting hub for the county.

Your duties as a receptionist will include:

Providing excellent customer service to all visitors
To act as the first point of contact for our students, staff, public members and visitors, ensuring the first impression of Kent Sport and of the university is welcoming
Processing sports facility bookings as appropriate, ensuring members have all the information they need and proactively deal with any issues members may have
To use the Leisure Management System to make reservations, check availability, process memberships and update customer records
Undertaking a range of tasks to facilitate the smooth running of the department and assist in the effective day to day administration, working proactively to deliver assigned tasks without prompting
To support in promoting Kent Sport facilities, memberships and offers
Please refer to the job description for a full list of duties. Your application should clearly address the essential and desirable requirements of the Person Specification, this is how your application is scored. You should provide clear evidence and examples in your application which back-up any assertions you make in relation to each criterion.

What can Kent University offer you?

A friendly, open and collaborative working environment
Support you in your development - we want you to succeed and support you in doing so
A generous annual leave allowance
An outstanding campus that comprises of a variety of food outlets, various shops and amenities, a cinema and theatre as well as our Sports Facilities and many beautiful walks
Pension scheme
For further information, please visit: http://www.kent.ac.uk/sports/

If you require further information regarding the application process please contact iscsestates@kent.ac.uk

No agencies please. Thank you.