Charity Customer Support Advisor

Salary: £21,570.62 per year

Location: Sandwich

Varied and interesting role available as a Customer Support Advisor with this established charity!

You will be the first point of contact for Carers calling for information, advice, or even just a friendly ear, directing their queries to the right place with an approachable and helpful voice.

Duties include:

* Providing a telephone triage, assessment, and support service to Carers, directing each call to the most appropriate team member.
* Following procedures and using in house information systems to manage incoming referrals.
* Working with Carers to identify their needs and appropriate support options, building rapport and empowering them.
* Assessing the eligibility of callers to access funded support.
* Managing bookings for events and activities, including arranging transport and respite to enable Carers' attendance.
* Contributing case studies and evaluations of the service for management to use in service planning, newsletters and promotional materials.

The successful candidate will have:

* A good standard of literacy and numeracy, with excellent administrative skills.
* Experience of working with people with care needs and/or Carers, and an understanding of their needs.
* Ideally, some knowledge of Social Care and NHS processes, including around hospital discharge, and care funding.
* A very high standard of personal integrity and an understanding of the importance of maintaining confidentiality and discretion when dealing with very sensitive personal information.
* A lovely, reassuring manner with the ability to build rapport quickly and provide open and non-judgemental support.
* Emotional resilience - this role involves speaking to people in challenging situations and the right person will be able to manage their own responses to this, seeking support as necessary.

This is an opportunity to make a real difference to people, whilst working for a well-respected charity within a dynamic, busy team.

If you feel you meet the above criteria, please apply online for immediate consideration.



This role is being handled by Lisa Belcher, Lisa@pearsonwhiffin.co.uk 01732 795108. Business Support Consultant for Pearson Whiffin Recruitment.



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