Service Operations & Projects Coordinator

  • Starting at £28,500 PA
  • Marden, Maidstone, Kent
  • Burtons Medical Equipment Ltd

Company Overview

Burtons Medical Equipment Ltd is an established company with over 40 years of industry experience providing medical equipment to the veterinary and dental sectors.

Product design, manufacture, supply, and equipment aftercare support are all at the forefront of our company ethos for our customers across the UK, Ireland and Internationally.

With over 150 employees across the Burtons group, we are dedicated and committed to offering our customers excellence in aftercare service support delivered by a team comprising of Regional Support Engineers, Service Office Coordinators, Field and Office Operations Managers, through to our in-house Repair Centre Technicians.

Due to continued expansion, Burtons Medical Equipment Ltd is recruiting for a Service Operations & Projects Coordinator to join our growing dynamic Service Team.


In summary, your primary responsibility will be as an administrative project (s) support to the Service Office Manager and Service Director but will also incorporate all other main service office responsibilities to ensure the effective planning and coordination of our daily activities undertaken by both, field service personnel and in house technicians.

Key Responsibilities:

 Provide administrative support on service office related project (s) set out by the Service Office Manager, and or, Service Director

 Understand the project scope, the objectives, and requirements

 Manage project (s) progress and deliver to the agreed timescales

 When managing those projects communicating any deviations from the specification and parameters will be essential

 Work independently whilst under general guidance and support from the Service Office Manager, and or, Service Director

 Ensure all project deliverables are of sufficient quality and meet with the department standards

 Always remain flexible with methodologies and project frameworks to ensure the best approach

 In collaboration with our aftercare support team, you will be responsible for all day to-day operational administrative processing

 Handle incoming calls acquiring essential information, assigning, and scheduling service requests by customers or intercompany personnel to the appropriate technicians

 Process all paperwork relating to job schedules, parts used, purchase orders, repair orders, returns, credits and installation of new equipment

 Create, amend, monitor, and assist in the successful conclusion of sales quotes, sales orders through to the despatch goods stage

 Process field personnel’s weekly stock requests and complete twice yearly field personnel’s stock check

 Keep service event notes and service call status schedules up to date

 Accurately record service requests and assess urgency

 Continuously communicate with the customer throughout the service order life cycle

Key Skills:

 Ability to work autonomously and proactively manage own workload

 Possess good time & project management skills with the ability to prioritise

 Strong ability to quickly analyse, identify and resolve issues

 Have strong competency in using Microsoft Office applications

 Excellent oral and written communication skills

 You must be dependable and trustworthy

 Exercise excellent customer service skills

 Self-motivated, focused, and persistent

 Remain consistently efficient

 Detail oriented

 Operate well within a high-pressure environment

 Experience of multi department collaborations or partnered working environments

Pay & Benefits:

 Salary dependant on experience, starting at £28,500 PA

 Discretionary monthly bonus scheme

 Countryside-based HQ within walking distance of mainline train station

 Excellent opportunities to train and progress

 33 holiday days per year (inc. Bank Holidays)  Working Hours: 08:00 – 16:30pm and 08:30 – 17:00pm

 Contributory pension scheme

 On site car parking

 Staff events, such as the Big Summer Party and awards Scheme

If you are interested in this role and believe you have the right skill set, please contact Grant Kayes by clicking the apply button.

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