Internal Customer Account Manager

Uckfield (Driver essential due to location)

Salary: £up to 28,000 per annum + annual profit related bonus.

Hours: Office hours Monday - Friday

24 days holiday and free parking + further benefits after 12 months inc Private Healthcare, Xmas close!

Culture: Fast, dynamic, professional and fun.

Are you looking for a role with responsibility and a fast pace? Can you build customer relationships, see a process through from start to finish and overcome customer issues? Do you have fulfilment/supply chain/manufacturing abilities?

What skills will you need?

We are looking for a hard-working individual, capable of multi-tasking and who enjoys a hands-on approach that can make a real impact. The ability to work well in a team and independently is a real asset, multi-tasking and prioritising with excellent interpersonal and listening skills.

Being employee-owned means that you will share in our success and be rewarded as such. You will bring skills and experience and energy to work creatively and learn, and most of all a positive attitude to relationship building both internally and externally.

What will the role involve?

As a member of the on-site customer service team the role is to co-ordinate and communicate customer and sales requirements to the operations team. It is a busy role which requires attention to detail, good communication (both written and verbal), pro-active approach, problem solving with proficient administration skills.

* Raising support and job documents for operations team.
* Raising quotations for sales and customers and ensuring sent in a timely manner.
* Investigating, resolving and aiding customer and internal queries.
* Raising PO's and ordering components from suppliers to meet production requirements.
* Following up with suppliers to ensure products are delivered on time and in full.
* Escalating enquiries to the appropriate team, when necessary.
* Use of a CRM system would be a desirable skill.
* General office administration

KPI

* Closing off and resolving queries.
* OTIF for materials for production.

Skills

* Good IT skills (Excel, Word, Outlook, PowerPoint).
* Some project management experience would be desirable but not essential.
* Pro-active by nature.
* Good listener.
* Well organized
* Ability to work under pressure.

This is an opportunity to join a dedicated longstanding team who will offer full training to the right candidate. You must have a strong work ethic and have first class Customer Service skills. A knowledge of fulfilment/logistics/manufacturing/food/supply chain would be advantageous but not essential.

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If you have relevant skills and experience please apply online today with your CV - or send me your CV directly!



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This role is being managed by Debbie Foster - Office Angels, Tunbridge Wells - debbie.foster@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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