Trainee Administrator / Operational Support Adviser
£18,000 - £20,000pa

We are currently recruiting for a Trainee Administrator to join a leading fintech group based on the outskirts of Sevenoaks (own transportation will be required).

This role will involve you supporting and liaising within the Customer Relations, Collections and Underwriting departments providing support to customers and team members, maintaining the relevant in-house service levels and key performance indicators.

Key responsibilities and accountabilities:
- Respond to Inbound and outbound telephone enquiries in a professional and respectable manner
- Maintain customer account records by recording / updating and deleting information as required
- Ensure customer information is accurately and efficiently maintained
- Complete administrative tasks as required for efficient operation of collection and recovery activities and any other administrative requirement identified by line management
- Effectively prioritise and manage accounts received into the collections & recoveries department
- Where necessary, plan an appropriate course of action to recover outstanding payments or assets within specific timescales.
- Handle all department workflow requests Including Emails and Phone Calls - referring to

Interpersonal:
- Adaptable, collaborative, resilient, reliable dependable and persistent with a flexible approach to changing business needs
- Ability to work as part of a team but also individually
- Excellent planning and organisational skills
- Enthusiastic 'can do' attitude
- Able to work under pressure to tight deadlines
- Accuracy and attention to detail
- Establishes effective working relationships
- Ability to understand and comply with documented processes, policies and procedures.
- Demonstrates a sense of urgency and good work ethic
- Excellent customer service skills and awareness of the importance of the customer
- Self-motivated and comfortable working with targets and deadlines
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As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.

Hours:
Perm / 37.5 hours a week (8.5 hours per day including 1 unpaid hour for lunch = 7.5 hours a day)
Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...