Technical Support

£22000.00 - £24000.00 per annum

Ashford, Kent

Hays Specialist Recruitment Ltd


Currently seeking 1st Line support technician for a full time position based in Ashford, Salary up to £24k

1st Line Support Technician

Duties of the Post Holder
* To facilitate the first customer contact point for the IT department, at times it will be necessary to deliver this function while mobile.
* To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and resolution, within a timely manner, ensuring incidents are updated in the current IT service management tool, and where necessary to escalate to the appropriate third party support provider, individual or team.
* To monitor system alerts and to ensure escalation to appropriate individual or team.

* To document and update procedures and resolutions as required.
* To Carryout IT equipment audits as required.
* To provide maintenance of IT services, to ensure their operation and availability.
* To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling.
* To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling.
* To be responsible for maintaining the asset records of equipment that is purchased, moved or disposed of.
* To work closely with the wider department on projects/task groups as required by the Project Manager.
* Liaising and working with third party support companies to ensure that faults are rectified in a timely manner.
* The post holder will be expected to travel to users and equipment to rectify faults, carry out installations and perform routine maintenance.
* To take responsibility for self-development, identify opportunities for training to keep technical skill set current and to advance knowledge in other areas of technology. To undertake technical and non-technical training as required.

Full Driving License Essential

What you need to do now
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Reference: 4150789