Health Advisor/NHS 111 Call Handler - Ashford
Welcome bonus of up to £1000 pro rata available*
New enhanced pay rates applicable as of 21st February 2022
Location: Ashford CCC
Contract Type: Permanent
Closing Date: 03 February 2022
Salary: £10.50 - £13.86 DOE and hours worked during the week (FTE basic salary of £20,530 - £22,583 per annum). Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
Specific Hours: Full and part time including days, evenings, overnight and weekends covering a 24/7 operation
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.
As a Health Advisor at IC24, you’re the first point of contact for our patients. It can be tough, but you’ll join an experienced team of NHS 111 Health Advisors in our care coordination centre to help and support you.
As a vital voice, you’ll be dealing with very difficult situations. When our patients dial 111 you’ll be the voice at the end of the line. It’ll be up to you to deliver sometimes life-changing advice; triaging a wide range of calls and providing safe, effective assessment and non-clinical advice using the NHS Pathways System.
Here, we provide full paid training and career development opportunities, a generous NHS pension and a competitive pay framework to progress through. So, if you’re patient focused, empathetic and up for a new challenge then we would love to hear from you!
Who are we?
We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services, and health and justice nursing services.
Location: Ashford, Kent (Homeworking may be available after 6 months subject to requirements)
Hours Available: We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week.
Our new rotas offer morning, afternoon or evening starts. Overnight rotas are also available.
Additional hours may also be available in times of peak demand.
Please note that all colleagues will be required to work some hours on a Saturday and Sunday during an 8-week rota and some flexibility on times may be required.
Applicants must be available to start training on either the 5th or 14th March or 2nd April.
The 5th March course is 3 weeks full time, Saturday and Sunday 09:00 - 17:00 and Monday, Tuesday, Wednesday evenings from 18:00 – 23:30
The 14th March course is 3 weeks full time, Monday to Friday 09:00 - 17:00
The 2nd April course is 3 weeks full time, Saturday and Sunday 09:00 - 17:00 and Monday, Tuesday, Wednesday evenings from 18:00 – 23:30
What’s in it for you?
Welcome bonus of up to £1000 (*pro rata, and subject to terms and conditions)
New hourly rates as of 21st Feb will be £10.50 - £13.86 depending on experience and hours worked during the week (Full-time equivalent basic salary of £20,530 - £22,583 per annum). Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
Additional annual leave above statutory minimum based on service
Opportunity to join the NHS Pension Scheme
Free membership to our reward and benefit platform “Perkbox”
Full paid training
Learning and development opportunities
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
For a job description and person specification please click here.
If you would like a tour of the call centre or have any questions relating to the role, please get in contact with our recruitment team - [email protected]
Closing date: Thursday 3rd February 2022
We celebrate brave ideas and brave people.
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.