IT Support Technician (Hands on 1st/2nd Line Support) - Sevenoaks, Kent - £24,000 plus benefits

My client is looking for an enthusiastic individual to be the first point of contact for all IT users across the business, handling IT support calls and emails. Other parts of the role will involve hands on maintenance of hardware and preparation of kit to be delivered to staff on-site and off.

* Act as the main point of contact for any IT related queries or issues.
* Prepare new equipment and maintain existing hardware
* Log all tickets on the company's system and update as and when needed
* Remote troubleshooting through diagnostic techniques and pertinent questions, this could include Windows Server, Windows 10, local printers, scanners, general networking, and MS Office Suite including 365, Telephones, Mobiles, Tablets, Laptops & builds and ticketing system
* Maintain equipment knowledge by keeping abreast of new products and existing product enchantments
* Establish and maintain effective working relationships with personnel within department, in other departments, with customers and equipment operators

Skills Required

* Previous experience from a 1st/2nd Line support role
* Excellent verbal and written communication skills
* Ability to communicate technical issues to non-technical individuals
* Basic understand of the following;

* PC & Laptop hardware, builds and troubleshooting
* Windows 10/Office365
* Printers and Scanners
* General network troubleshooting
* Office Telephones and mobiles (iPhone & Android)