Are you a Senior Care Assistant looking for the next step in your career? New Vacancy for a Care Coordinator

Your new company

Hays are the UK's number one leading recruitment agency, successfully helping more individuals find work than any other agency, and we are expanding. We are currently looking for a dedicated Care Coordinator on behalf of a UK based domiciliary care organisation.

Your new role


The vacancy for a Care Coordinator is to join a growing team based in Maidstone. The purpose of the Care coordinator is to make sure customers receive excellent quality care and support to keep them safe and comfortable in their own homes. The key duty for a care coordinator is to make sure the care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan). A supportive and calm manner together with excellent organisational and communication skills are vital for this important role in our company


Duties - this list is not exhaustive and additional duties may be required.

* Liaise with the lead coordinator or registered manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism, or holidays.
* Accept, allocate and process new referrals for care and support promptly.
* Process changes to customers care and support.
* Make sure there is sufficient cover to deliver care and support on time.
* Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance.
* Use IT systems to allocate care assistants to provide care and support to customers. Work with Care supervisors to appropriately match care assistants to customers taking account of:

* Care assistant skills, experience and time to safely deliver the care and support plan
* The customer's preferences and care needs
* Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers
* Changes in care packages
* Priorities when there are unexpected emergencies.

* Distribute staff rotas weekly.
* In some offices, take part in the out of hours emergency on-call rota. This will only be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations.
* Work with the office team to maintain up to date electronic and hand written records. Use systems to record and monitor mileage and travel distances. Make sure that accidents and incidents are recorded, reported and acted upon.
* Keep all information about customers and their families secure and confidential.
* Carry out general office duties. Prepare reports as required as required by the registered manager.
* Talk to customers and their chosen representatives about their care and support taking account of different communication needs and levels of understanding.
* Work with the Bluebird Care team and other health and social care professionals to deliver high quality home care services and to make improvements where necessary.

What you'll need to succeed



* Good understanding of the needs of people who need care and support.
* Excellent organisational skills- proven ability to plan and organise workloads effectively so that customers receive the services they expect and are safe.
* Ability to maintain clear and accurate written records and follow statutory reporting procedures.
* Understanding of what confidentiality means in relation to home care services and why this is important
* Good administrative and IT skills. High level of accuracy and attention to detail.
* Ability to communicate clearly and build positive working relationships with customers, their families, Care staff and other health and social care professionals. Good telephone manner and interpersonal skills.
* Knowledge of what confidentiality means in relation to home care services and why this is important.
* Sound knowledge of the local area
* Ability to think clearly when under pressure. Comfortable using own initiative to solve problems or as part of a team especially in an emergency.
* Willingness to work flexibly and to keep knowledge and skills up to date.
* DBS
* Full drivers licence and Class 1 business insurance (and valid MOT)
* Knowledge of how to recognise abuse and safeguarding procedures
* Previous experience in social care or of leading or managing staff
* Qualification in social care and /or management


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk