This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
We are looking for an enthusiastic customer service specialist to join our evolving customer service team, working within an award-winning Fintech Insurance Broker based in Maidstone, Kent.
Your main duties will include answering telephone, online chat, and email enquiries in a timely and professional manner. We want to provide an “unexpectedly personal” experience for all our customers and as a customer service specialist you will be at the fore front.
The working hours are Monday – Friday, 8:45am to 5pm.
[This role may also be suitable for someone looking for part time work on a reduced hours basis, for example school hours – salary would be pro rata to hours worked. Flexible home working available.]
The successful candidate will be responsible for the following tasks;
· Respond to telephone calls and online chat queries and manage emails in a professional manner, responding to them within set timescales and with relevant, accurate and complete information.
· Complete outbound customer courtesy calls.
· Seize opportunities to upsell products where appropriate.
· Identify and assess customer needs to achieve satisfaction.
· Recognise when a customer is dissatisfied and deal with this in the correct manner.
· Follow communication guidelines, procedures, and policies.
· Meet personal qualitative and quantitative targets.
· Uphold the high level of Customer Service expected from the company.
· Learn and maintain an up-to-date knowledge of the company’s products.
We would want you to provide:
· Excellent verbal and written skills.
· A passion for customer service.
· Team player.
· A willingness to help others.
· Confidence & a professional attitude.
· A positive approach
· Previous customer service experience preferred but not essential
Please upload a CV including your contact details (email and telephone) and we will be in touch with you as soon as possible; we look forward to hearing from you.
Advertiser: Direct Employer
Reference:
Posted on: 2021-11-22 15:08:44
Send me Alert for jobs in:
General & Other - Administration - Insurance - Maidstone, Kent
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Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual
KHR - Recruitment Specialists
£25000 - £25800 per annum + Fantastic Benefits
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
We are looking for an enthusiastic customer service specialist to join our evolving customer service team, working within an award-winning Fintech Insurance Broker based in Maidstone, Kent.
Your main duties will include answering telephone, online chat, and email enquiries in a timely and professional manner. We want to provide an “unexpectedly personal” experience for all our customers and as a customer service specialist you will be at the fore front.
The working hours are Monday – Friday, 8:45am to 5pm.
[This role may also be suitable for someone looking for part time work on a reduced hours basis, for example school hours – salary would be pro rata to hours worked. Flexible home working available.]
The successful candidate will be responsible for the following tasks;
· Respond to telephone calls and online chat queries and manage emails in a professional manner, responding to them within set timescales and with relevant, accurate and complete information.
· Complete outbound customer courtesy calls.
· Seize opportunities to upsell products where appropriate.
· Identify and assess customer needs to achieve satisfaction.
· Recognise when a customer is dissatisfied and deal with this in the correct manner.
· Follow communication guidelines, procedures, and policies.
· Meet personal qualitative and quantitative targets.
· Uphold the high level of Customer Service expected from the company.
· Learn and maintain an up-to-date knowledge of the company’s products.
We would want you to provide:
· Excellent verbal and written skills.
· A passion for customer service.
· Team player.
· A willingness to help others.
· Confidence & a professional attitude.
· A positive approach
· Previous customer service experience preferred but not essential
Please upload a CV including your contact details (email and telephone) and we will be in touch with you as soon as possible; we look forward to hearing from you.
Advertiser: Direct Employer
Reference:
Posted on: 2021-11-22 15:08:44
I want to receive the latest job alerts for:
General & Other and Administration and Insurance jobs in Maidstone, Kent
Premier Work Support
Up to £12.51 per hour + PLUS holiday accrual
KHR - Recruitment Specialists
£25000 - £25800 per annum + Fantastic Benefits
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