Customer Service and Accounts Executive
  £25000
  Dartford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Reed Business Support are recruiting for a permanent Customer Service and Account Executive to join a vibrant team in Dartford.

Monday – Friday

8:30am to 5pm or 9am – 5:30pm

£25,000

Key Responsibilities:

- Provide exceptional customer service, dealing professionally, empathetically and efficiently with incoming UK orders, queries and complaints
- To learn more about the customer’s business and better understand needs and requirements
- To introduce new product initiatives
- Be the first point of contact for a discreet group of customers.
- Understand and support new business initiatives as the UK develops to win and retain new business
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries
- Communicate and co-ordinate with the customer, 3rd parties (e.g. fitters) and internal departments (Sales, Operations, Customer Services, Engineering) in order to deliver fleet contracts successfully
- Maintain core system (Navision and CRM) and other systems to ensure records are in order and are kept up to date

Key tasks, but not limited to:

- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Processing of customer returns
- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings
- Achieve a thorough understanding of all Brigade’s products and services and keep up to date with market developments
- Build positive and productive working relationships with key 3rd party fleet contacts
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Handling of customer pricing, stock and product technical or application queries.
- Arrangement of fittings as appropriate
- Proactively solve problems that may arise and carefully manage customer expectations throughout
- After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business

Experience and Skills:

- 3+ years proven customer service experience face to face and over the phone
- Strong organisational and time management skills
- Use and development of customer services systems
- Effective inter-departmental worker

Please contact Gabbie Bristow at the Maidstone Reed office for further information.


Advertiser: Agency

Reference:

Posted on: 2022-01-22 07:24:54

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Customer Service - Dartford, Kent

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Customer Service and Accounts Executive
  £25000
  Dartford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Reed Business Support are recruiting for a permanent Customer Service and Account Executive to join a vibrant team in Dartford.

Monday – Friday

8:30am to 5pm or 9am – 5:30pm

£25,000

Key Responsibilities:

- Provide exceptional customer service, dealing professionally, empathetically and efficiently with incoming UK orders, queries and complaints
- To learn more about the customer’s business and better understand needs and requirements
- To introduce new product initiatives
- Be the first point of contact for a discreet group of customers.
- Understand and support new business initiatives as the UK develops to win and retain new business
- Provide exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically and efficiently with incoming telephone orders and queries
- Communicate and co-ordinate with the customer, 3rd parties (e.g. fitters) and internal departments (Sales, Operations, Customer Services, Engineering) in order to deliver fleet contracts successfully
- Maintain core system (Navision and CRM) and other systems to ensure records are in order and are kept up to date

Key tasks, but not limited to:

- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Processing of customer returns
- Support the field sales teams in providing quotes and documentation as required and arranging vehicle fittings
- Achieve a thorough understanding of all Brigade’s products and services and keep up to date with market developments
- Build positive and productive working relationships with key 3rd party fleet contacts
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate
- Handling of customer pricing, stock and product technical or application queries.
- Arrangement of fittings as appropriate
- Proactively solve problems that may arise and carefully manage customer expectations throughout
- After contract roll-out, support sales by maintaining ongoing relationships with customers to enable future up-/cross-sell business

Experience and Skills:

- 3+ years proven customer service experience face to face and over the phone
- Strong organisational and time management skills
- Use and development of customer services systems
- Effective inter-departmental worker

Please contact Gabbie Bristow at the Maidstone Reed office for further information.


Advertiser: Agency

Reference:

Posted on: 2022-01-22 07:24:54

I want to receive the latest job alerts for:

Customer Service jobs in Dartford, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Executive

  Premier Work Support

  £23000 - £24000 per annum

  Dartford, Kent

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Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

Customer Service Administrator

  Huntress

  Up to £26000 per annum

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Customer Service Assistant

  New Appointments Group

  Up to £11.46 per hour

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Customer Service Advisor x2

  Maidstone Borough Council

  Salary: Grade 6 (£23,498 - £25,158)

  Maidstone, Kent

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