Business Process Analyst
Location: Maidstone
Negotiable DOE
VR/03065R

ROLE DESCRIPTION
This position will suit someone who is eager to engage and understand a fast-moving business. If you have experience at modelling processes and conducting interviews with staff to find out how they work, then you could be an ideal fit.

This role is aimed at providing additional strength to the Systems team by formally mapping out the end-to-end processes in a careful and unified manner. This central process library will then be used across the business to understand how they work in an increasingly complex and exciting industry. After the initial mapping has been completed, the role will move into a curation and analysis phase where new processes and business change are documented and added to the overall map. You will have the freedom to push an agenda of change based on priorities and analysis of gaps and opportunities.

RESPONSIBILITIES
• Working in the Systems team documenting end-to-end business processes
• Identify control points and checks, KPIs, and who is responsible and has authority over key business processes
• Working with business users to develop department-specific standard operating procedures
• Highlighting gaps and making suggestions to managers and business users where there are improvements to be made

KEY ACTIVITIES
• Workflow documentation using modelling tools such as draw.io or Visio
• Development of clear and detailed process maps and documentation
• Holding workshops/interviews with business departments to elicit requirements
• Standardisation and recommendations around operating procedures, controls and training needs
• Build a central resource for reference on workflows and procedures
• Support new processes and changes with ‘as-is’ and ‘to-be’ documentation
• Support business process queries and change - maintaining a constant reference point for the business

EXPERIENCE AND COMPETENCIES
Personal profile
• Excellent communicator and good documentation skills
• Autodidactic
• Intelligent
• Detailed approach
• Logical and systematic
• Ability to interact with any level of staff with confidence and clarity
• Results driven
• Interpersonal skills to help develop user engagement and information gathering

Professional profile
• 2+ years of experience in Business Process Analyst role or similar
• Worked with complex, fast-moving environments (ideally manufacturing or FMCG)
• Proven process modelling and analyst skills
• Good at eliciting information from a wide range of business users and backgrounds

Key skills and technologies

1. Must have
a. Experience with Business Process Model and Notation or UML
b. Competence in documentation and mapping tools (Visio, draw.io or similar)

2. Beneficial
a. Atlassian products (JIRA, Confluence)
b. Familiarity with ERP, WMS or other integrated systems

3. To be trained
a. Agile methodologies
b. Industry specifics