We have a fantastic opportunity for an ambitious individual to join our Service Delivery Team at The Kings Ferry Group, part of National Express Transport Solutions, in Gillingham as a Service Delivery Executive.

You will be part of our successful and growing team who are fundamental in positioning us as the leading provider for Ground Transport across the UK. We’re looking for an enthusiastic, customer focussed and commercially minded team player who will bring new ideas and build strong, lasting relationships with our suppliers.

The Role

The successful candidate will have strong negotiation skills, a customer focussed mind-set, and the ability to recognise opportunities for improving processes and efficiencies across the department.

You will be responsible for all administrative functions that support the Service Delivery Team Leader with delivering the most profitable and effective services to both our customers and the business.

What you’ll do...

Develop supplier relationships
Assist in the selection and onboarding of new suppliers
Effectively communicate with suppliers to resolve queries and issues
Assist the department in the collation and reporting of information to assess and evaluate suppliers
Maintain department records and undertake any general departmental administration
Building key relationships with the key departments within the business to ensure collaborative working
Assistance with complaint management
Monitoring of CRM system and email inboxes to effectively manage workflow and tasks
Procure favourable rates with suppliers through successful negotiation

What you’ll need…

Experience within supply chain management within the travel industry is beneficial
Prior experience in negotiation and managing supplier relationships
Excellent communication and interpersonal skills, delivering exceptional customer service
Ability to work in a fast paced and reactive environment
Strong networking and stakeholder management skills
Ability to analyse and interpret data in order to drive the business forward
Strong time management skills and the ability to meet deadlines