Service Delivery Executive

  • £22,000 per annum
  • Gillingham, Kent
  • National Express Transport Solutions

We have a fantastic opportunity for an ambitious individual to join our Service Delivery Team at The Kings Ferry Group, part of National Express Transport Solutions, in Gillingham as a Service Delivery Executive.

You will be part of our successful and growing team who are fundamental in positioning us as the leading provider for Ground Transport across the UK. We’re looking for an enthusiastic, customer focussed and commercially minded team player who will bring new ideas and build strong, lasting relationships with our suppliers.

The Role

The successful candidate will have strong negotiation skills, a customer focussed mind-set, and the ability to recognise opportunities for improving processes and efficiencies across the department.

You will be responsible for all administrative functions that support the Service Delivery Team Leader with delivering the most profitable and effective services to both our customers and the business.

What you’ll do...

Develop supplier relationships

Assist in the selection and onboarding of new suppliers

Effectively communicate with suppliers to resolve queries and issues

Assist the department in the collation and reporting of information to assess and evaluate suppliers

Maintain department records and undertake any general departmental administration

Building key relationships with the key departments within the business to ensure collaborative working

Assistance with complaint management

Monitoring of CRM system and email inboxes to effectively manage workflow and tasks

Procure favourable rates with suppliers through successful negotiation

What you’ll need…

Experience within supply chain management within the travel industry is beneficial

Prior experience in negotiation and managing supplier relationships

Excellent communication and interpersonal skills, delivering exceptional customer service

Ability to work in a fast paced and reactive environment

Strong networking and stakeholder management skills

Ability to analyse and interpret data in order to drive the business forward

Strong time management skills and the ability to meet deadlines

  • Advertiser: Direct Employer
  • Reference: 1053