This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Our client is a market leader in their industry and are recruiting for a permanent Technical Services Advisor to join their established team who are based in a prime location in Dartford.
As part of the technical team you will have the opportunity to utilise your skills which may have been gained within a plumbing, kitchen or bathroom environment. You will be able to respond quickly and efficiently to customer enquiries both over the telephone and via email. You will be investigating issues and providing a resolution whilst maintaining the highest level of customer service.
Other duties include:-
* Promptly respond to customer and sales staff telephone and email enquiries
* Conduct all telephone calls in a courteous and professional manner
* Use questioning to understand customer needs
* Solve problems through communication with suppliers and other departments
* Develop relationships with suppliers to achieve best outcomes for customer queries
* Use product knowledge to understand and solve product queries
* Support installers with advice on fitting products
* Assess product in the warehouse to solve technical problems
* Make decisions on when site investigation and repair visits are required
* Accurately record all customer and supplier communications on a database
For this position you need to have experience of previously working in a call centre type environment and be able to focus on providing a solution. If you have the ability to understand technical drawings and instructions this would be of benefit/advantage to your application for the role.
Hours: 9.00am - 5.30pm, Monday to Friday.
If you feel that you have all of the attributes for the above please apply today.
Advertiser: Agency
Reference: DA\TCS
Posted on: 2021-10-14 15:28:18
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Customer Service - Dartford, Kent
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Our client is a market leader in their industry and are recruiting for a permanent Technical Services Advisor to join their established team who are based in a prime location in Dartford.
As part of the technical team you will have the opportunity to utilise your skills which may have been gained within a plumbing, kitchen or bathroom environment. You will be able to respond quickly and efficiently to customer enquiries both over the telephone and via email. You will be investigating issues and providing a resolution whilst maintaining the highest level of customer service.
Other duties include:-
* Promptly respond to customer and sales staff telephone and email enquiries
* Conduct all telephone calls in a courteous and professional manner
* Use questioning to understand customer needs
* Solve problems through communication with suppliers and other departments
* Develop relationships with suppliers to achieve best outcomes for customer queries
* Use product knowledge to understand and solve product queries
* Support installers with advice on fitting products
* Assess product in the warehouse to solve technical problems
* Make decisions on when site investigation and repair visits are required
* Accurately record all customer and supplier communications on a database
For this position you need to have experience of previously working in a call centre type environment and be able to focus on providing a solution. If you have the ability to understand technical drawings and instructions this would be of benefit/advantage to your application for the role.
Hours: 9.00am - 5.30pm, Monday to Friday.
If you feel that you have all of the attributes for the above please apply today.
Advertiser: Agency
Reference: DA\TCS
Posted on: 2021-10-14 15:28:18
I want to receive the latest job alerts for:
Customer Service jobs in Dartford, Kent
KHR - Recruitment Specialists
£25000 - £25800 per annum + Fantastic Benefits
CXK Limited
£26,398 to £31,544 per annum (depending on skills and experience)
Trainee Virtual Careers Adviser
CXK Limited
£25,372 per annum (rising to £26,398 after 1 years’ service – subject to performance and progress)
Temp to Perm Office Administrator
Recruitment Solutions South East Ltd
£24-26000 + benefits
Wilmington Academy
Actual salary £3,749 per annum (£22,072 full time equivalent)
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