Job title: Customer Service Support Administrator Contract 18 months or until completion of apprenticeship
Reference: BH558
Based in: Kings Hill, Kent
Department: Customer Services Division
Hours: Full Time
Grade: A
Salary: £14,000 pa (if applicable, a salary increase to the national minimum wage will apply to those 19+ in the second year of the apprenticeship) Apprenticeship standard / level: Business administrator Level 3

We are looking for an enthusiastic person who can bring their energy and can-do attitude to a team that supports our Customer Services Division. The role focuses on involvement with various projects across the division, where the successful applicant will also deliver pivotal support in reporting, administration and recruitment events for Customer Services. This is a new role, for which there will be full training. The successful candidate will also have access to a dedicated external apprenticeship tutor who will support the achievement of the apprenticeship standard.

Working as part of a small, busy team, there will be lots of opportunities to build relationships, develop communication skills and learn about the how a Customer Services Division operates. There will be a variety of organisational tasks to help arrange and facilitate including Divisional meetings and Reward and Recognition events, as well as fun activities for the teams. As a valued team member you will gain experience and develop skills in effective reporting and analysis, supporting client facing teams, as well as interaction with other departments who work with the Division.

We are looking for someone who is a positive team player with an
open-minded and adaptable approach and effective organisational skills. If you are an individual who enjoys learning, multi-tasking and is flexible and keen this would a great opportunity to start your career.


The successful candidate will be required to have GCSE grade of A*-C or equivalent in Maths and English, and experience and knowledge of Microsoft Office applications.

Notes on apprenticeship eligibility criteria:
• Must have lived within the UK for the last 3 years at the start of the apprenticeship
• UK nationals in the EEA: Must have been ordinarily resident in the EEA for at least the previous three years at the start of the apprenticeship
• Individualswithcertain types of immigrationstatus are eligibleto receive funding and are therefore exempt from the three-year residency requirement
• Must be over the age of 16 years old
• Must be able to demonstrate a significant need for new knowledge and skills to become occupational competent (i.e. those already qualified / competent would not be eligible for apprenticeship funding)
• Should not already hold a qualification at the same level or above in a subject identical to the apprenticeship
• Job offers will be pending final apprenticeship eligibility checks by the designated training provider.

About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to the HR Team quoting reference number BH558. If this method of applying is not possible, then please contact a member of the HR team either by calling us on 03000 123 566 to discuss how we can support you to apply.

Applicants must be eligible to work in the UK.

Closing date for receipt of applications is MIDNIGHT on Sunday 26th September 2021. Shortlisted applicants will be required to undertake a short telephone interview and if successful at that stage will then be invited to an Assessment Centre on Friday 15th October 2021.