1St Line Support Technician

  • up to £24k DOE
  • Maidstone, Kent
  • 1St Choice Jobs

1st Line Support Technician


up to £24k DOE


Established for over 30 years, our client, a Microsoft Certified Partner, seeks a new 1st Line Support Technician due to expansion. You will be responsible for supporting customers by online web/email support and direct telephone support as required.

As a small company of 15 staff, they offer a relaxed atmosphere with a great team bond, like a family. They have recently moved to larger open plan offices to accommodate their expansion plans.

They work up to the latest Server technology, Modern firewalls and protection systems.

Recent projects include installing the latest Servers (Physical and Virtual) to migrate from older 2008 systems or starting a Server-based network from scratch; installing firewalls and setting up and migrating Exchange to Office 365.

Regarding professional development, the client provides training material and time to study. They promote from within and expect all 2nd Line engineers to work towards Microsoft MCSA and all 3rd line engineers to work towards Microsoft MCSE.

Working hours for the 1st Line Support Technician will be on a rotational shift basis ranging from 05:00 - 13:30, 08:30 - 17:00 and 09:00 - 17:30. Candidates must be willing to use their own transport daily for work (Mileage Allowance paid - 35ppm). The client is considering replacing the early shift with a 24/7 requirement in the future. A permit is provided for staff to park in nearby long stay car parks Mon - Fri.

Responsibilities of the 1st Line Support Technician

Provide 1st Line Service Desk support for incidents (problem/issues) or service requests related to hardware, software, network connectivity

Administration of group server and network infrastructure

Fault-finding skills are important especially at network, printer and computer level

Maintenance of all technical and user documentation ensuring it is always up-to-date and accurate

Management and control of backups and secure storage

Assist with hardware and software purchases including licensing and ISO standards

Assist with Active Directory and Exchange mailbox creation

VOIP and mobile phone support

Skills and Experience

Good understanding of Microsoft Windows 10, 8.1, 7, XP

Experience in Exchange 2010/2013/2016/2019 and ideally Microsoft Office 365

Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)

Experience with Microsoft Exchange management on 2007, 2010, 2013, 2016, 2019

Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN

Firewalls and Switches, Routers

Experience with Microsoft Active Directory

Troubleshooting printers and copiers

Soft Skills

Experience dealing with technical end-users in a support role

Excellent communication and negotiation skills

Strong interpersonal communication skills

Willing to work within a team and as an individual

Good technical and diagnosis aptitude is essential

Desirable Skills:

Good understanding of all handheld peripherals, e.g. iPad, iPhone, Android, etc.

MAC OSX OS desirable

Apply for the role of 1st Line Support Technician today!

  • Advertiser: Agency
  • Reference: VR/03036J