SAAS Account Manager
Salary: Circa £25k + Commission
We are looking for candidates who may have 2 years + of experience in a SAAS, Software or Technical sales background who are now looking to develop their career.
As an experienced Account Manager you will manage our client's global client base. On a day-to-day basis, you’ll be liaising with key client accounts, understanding their business needs and ensuring that solutions are performing as expected.
You will be comfortable building relationships at all levels within an organisation, meet regularly with clients and ensure regular telephone communication takes place so that our client continues to maintain good relationships with their client base.
You will also ensure that client retention rates are met, and that key upsell opportunities are identified to ensure that they continue building upon base revenue.
This position demands an exceptional balance of drive and commitment, coupled with exemplary interpersonal skills. The Account Manager will possess the ability to successfully manage multiple priorities in a high-paced and fast-changing work environment. You will also be passionate about technology and help to position our client as a thought leader within the industry.
As an Account Manager you’ll be the single point of contact and responsible for managing a group of clients across Europe, Middle East and Africa. You will be responsible for developing a deep understanding of both the organisation's products and the client's business, so that you can build confidence and trust, and ultimately increase customer satisfaction, loyalty and retention.
In addition to working with an existing group of clients, you will be expected to present and demonstrate products to potential clients, across the same territory to show how they can get full value from solutions.
You will work within a team of account managers, all dedicated to specific clients or regions, and report into the Head of Sales. From time-to-time you may be required to attend calls or meetings outside of your usual working hours. You will also be expected to attend on-site client meetings and international events once travel resumes.
This role would be ideal for candidates looking to take the next step in their career and develop as an Account Manager.
· Manage a group of existing clients and grow this group through selling our products to further publishers in your region
· Facilitate account update calls with your clients as required
· Keep detailed notes of all client interactions and contacts across your client group, using Salesforce as a record
· Take an active interest in any issues that are raised by your group of clients to the support team, and understand the problems and the resolution
· Work closely with other Account Managers in the business and encourage knowledge sharing
· Understand your market, the position of your clients and their competitors to identify opportunities for both them and ourselves
· Feedback client requests to the Product team so that they can be prioritised for development on the core product
Drive transparency and communication across all areas of the business, but especially between the account management team, project, support and development team, ensuring that the status of client work for your accounts is clear at all times.
As a problem-solver, you eliminate conflicts, work with your clients to develop appropriate solution strategies, and keep an eye on potential future tensions.
Work with your Sales Manager, Project and Development teams to prioritise and plan work for your clients.
Track and document work for your clients and use this as a tool within business review meetings to expand the relationship and scope of work.
Actively identify market opportunities within your region and work with the lead generation and marketing team to expand your client group.
Lead product demonstrations and make product-based sales into qualified accounts that have been identified by active lead generation.