Aftersales Coordinator

North Kent

c£20k

My client, a fantastic business based in North Kent, are looking for an Aftersales Coordinator to join them on a full time, permanent basis.

As Aftersales Coordinator you will be responsible for full management of secured contracts through to after sales support including order progression, demand planning, order tracking, stock management and regular collaboration with the warehouse and logistics team.

Duties for this position include:

* Process official purchase orders from our Project Partners across all group brands
* Accurate order entry using SAGE 1000
* Effectively plan demand, manage stock availability and product allocation
* Diary and task management using Salesforce and SAGE systems
* Actively looking for opportunities to maximise sales revenue
* Build effective and lasting customer relationships
* Develop high levels of product knowledge
* Proactively, creatively, and effectively manage customer complaints to agreed SLAs
* Responsible for managing returns process and adhering to company policy & procedure



They are looking for someone with the following:

* Previous experience working within a similar role (minimum 1 year)
* Strong Customer Service background and demonstrable
* Effective communication skills - written & verbal
* Ability to work under pressure and meet customer deadlines
* Good MS Office skills
* Great time management and ability to prioritise workload

In return they will offer:

* 21 days holiday plus bank holidays - 1 day extra for each year of service (capped at 25 days)
* 4 x salary life assurance
* Access to an employee assistance programme
* Contributory defined contribution pension scheme
* Rolex watch for 10 years' service
* Performance related bonus scheme

This is an opportunity to join a business who are expanding, with plenty of opportunity in the future, for a good salary and generous benefits package, as well as stunning offices and an inclusive culture.

If you feel that you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Natassia Gunn, Senior Consultant for Pearson Whiffin Recruitment.