JOB PURPOSE:

To co-ordinate and monitor the progression of customer orders through the system ensuring accuracy is always maintained, and to provide administration support to the account manager and project managers where necessary.

KEY ACCOUNTABILITIES:

The main duties and responsibilities of this role are as follows:

· To pro-actively monitor progress of orders, identifying issues, changes, developments and potential problems.

· To be the daily interface with the client on all order issues, dealing with enquiries in a professional and timely manner.

· To process sales quotes, sales orders and purchase orders through the system.

· Communicate order requirements to the internal teams for timely completion of orders.

· Preparation and processing of Packing Lists as needed in a timely manner.

· To organise customer deliveries, including quoting, raising freight purchase orders, and the administration of all freight forwarding documents for global shipments.

· Prepare export invoices for the relevant global shipments. Ensuring accurate export documentation is provided in a timely manner.

· Attend customer meetings with the Account, (Global) Program and Project Managers as required.

· To maintain customer price lists within the system, updating any external order documents with the updated prices.

· To enter accurate information into the Company databases including excel.

· To enter accurate information and ensure the order status is continually updated in the clients ordering platforms.

· Liaising with customers, warehouse and suppliers regarding delivery logistics.

· Advise and respond effectively to any customer enquiries or requests.

· Dealing with all customer service issues including managing complaints and customer feedback forms.

· In collaboration with the Account, (Global) Program and Project Managers manage customer call offs, including communicating with the customer.

· Supporting the project management, product development, sales and marketing teams as required.

· Support the preparation of the weekly highlight reports and other necessary reports on project / order status as requested by the Account, (Global) Program and Project Managers.

· Prepare monthly KPI reports for all Sales Orders.

· In collaboration with the Account, (Global) Program and Project Managers, plan and monitor in-house / out-sourced installation services as required by demands of all projects and installations on time and within budget.

· To assist in the answering of the incoming telephone calls received by the Company.

· Undertake any other duties as assigned by your Line Manager.

SKILLS AND EXPERIENCE:

· Effective oral and written communication

· Organisational skills

· Time management

· Computer literate with knowledge of Word, Excel and Project software

· Business Management software

· Team player, strong interpersonal skills, self-motivated and willing to travel.

· Attention to detail

· Self-starter and resourceful