Customer Service Advisor

  • £20849.40
  • Hythe, Kent
  • Reed Specialist Recruitment

I am currently working with a construction supplier who due to growth are looking for a customer service advisor to join their team,

This is a full time permanent role and due to the location candidates must drive and have their own transport

Working hours are on a shift rotation 1 week early/ 1 week late.

1 in 3 Saturdays worked on early shift (day off in the week)

early shift - 7am-5pm

late shift - 10:30am-8:30pm

Saturday (worked 1 in 3) - 7am - 5pm

The purpose of the role and duties:

We need you to play a key role in our future by providing our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly.

This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

·Playing an active role in contributing to the team and department targets across a number of KPI’s.

·Ensuring all promises made to internal and external customers are fulfilled

·Providing an outstanding level of customer service which includes providing help and product advice as required.

·Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.

·Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.

·Supporting the company vision through every customer contact.

·Flexibility in working arrangements to ensure customer demands and business needs are met.

·Escalating calls/issues to a manager where necessary.

·Taking responsibility for personal development, identifying training requirements and support needed.

·Recognising and providing feedback on improvements that can be made to improve efficiencies.

·Consistently demonstrating and adhering to the brand values at all times.

The suitable candidate:

MUST drive due to location

·Previous telephone and/or customer service experience.

·Excellent communicator with a great phone manner.

·Well-developed keyboard and PC skills.

·Organised, able to prioritise and work to deadlines.

·Self-motivated to achieve great results across a number of KPI’s.

·Flexible and adaptable to change.

·Strong customer service ethos.

·Able to work to a high degree of accuracy, often under pressure.

·Naturally adheres to the business brand values.

·Enthusiastic and self-motivated.

·A team player that can work well within a team or individually

What's in it for you?

Free onsite parking

Pension contribution

High street discounts

Increase holiday

Career progression

Quarterly performance related bonus scheme

Salary - £20849.40

Office based role, covid precautions in place.

Please apply below for consideration

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