Who is Vanquis Bank?


Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.

We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too, and we’re proud of the difference we make.



What you’ll do



As part of our busy contact centre you’ll be making and receiving calls from our customers to talk to them about missed payments on their account and how we can help them get back on track. Your first 12 weeks with us are spent coaching and training you on the role so that you have all the tools you need to succeed. You will be speaking with our customers to deliver an outstanding service at all times.



Although the role does involve talking to customers about their outstanding payments, it is really important that we do that in the right way. Delivering an outstanding service at all times you’ll make sure that you understand our customers’ individual situations so we can provide them with the best solution and ensure we’re helping to put them on a path to a better everyday life. This is a busy phone-based role, so you must feel comfortable talking to customers over the phone all day.

It’s important for you to know that you will be working shifts which include some evenings and weekends (the current shift pattern is attached for you).


What you’ll bring


CUSTOMER SERVICE… that’s essential. If you’ve got previous experience in a bank or in a contact centre that’s great but if not, don’t worry. Having previous customer service experience either face to face or over the phone is a great starting point. What’s most important is that you’re a true customer champion who works hard to get the best outcome for every single person you speak with.


What’s in it for you?


A competitive starting salary of £20,000. This is negotiable depending on the experience you bring to the role. We also offer a discretionary annual bonus, as well as:

Competitive holiday entitlement – with one day accrued for each year of service (to max 30 days) plus Bank Holidays
Extensive opportunities for personal and career development
Perks at Work - A perks platform offering over 30,000 unique discounts
Free tea, coffee and fruit (at the office)
Discounted gym membership
Subsidised on-site restaurants


Where you’ll work

Following current government guidelines, you’ll start your journey with us working from home and your training will be delivered remotely.

As soon as we’re able to allow colleagues to safely return to the office we will do so it’s essential that you can work from our offices based in Chatham.


Find out more



Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!


LinkedIn: Vanquis Bank

Instagram: @vanquiscareers

Facebook: Vanquis Careers

Glassdoor: Vanquis Bank



Good luck!

#MakeWorkMeanMore