Are you ready to take the next step?

Are you a quick learner, reliable and looking to learn new skills?

This is an exciting 1 year apprenticeship position where you will join our experienced hub team who provide information, advice and guidance to vulnerable adults, enabling them to make positive changes in their lives and develop independence. This role is a great introduction to social care and the voluntary sector, and you should expect to achieve an NVQ 2/3 in Business Administration or Customer Service. We are recruiting for an immediate start.

Based in a fast-paced office, you will assist the team with basic admin tasks to support the constant flow of referrals and enquiries. The ability to follow processes, excellent data entry skills, speed and accuracy are key, and you will be trained to use our bespoke database. In addition, you will have the opportunity to develop confidence in communicating with clients, families and social care professionals by phone and email. You should have a pleasant telephone manner and the ability to communicate effectively with a wide range of people.

To meet funding requirements, the applicants must be aged 16-24 and not in education, employment or training, and be registered as unemployed. The role offers Apprentice Minimum Wage.

This role offers core support for our services for vulnerable and disadvantaged people.

Help us to help others.


Imago is a long established, well respected and effective charity working across Kent, Medway, London and East Sussex to deliver a range of services to individuals, voluntary and community organisations, and the public and private sector.

Our mission is to promote, develop and facilitate social action, support independence and empower communities. User and volunteer engagement, leadership and involvement in decision-making are core principles.

We deliver a wide range of services in partnership with funders, public sector commissioners and private sector sponsors to children and young people, older people, carers, and volunteers.

Underpinning our work is a commitment to excellence, evidencing impact and safeguarding vulnerable people. Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Imago offers a competitive remuneration package consisting of salary, contributory pension, healthcare benefits and 25 days annual leave plus Bank Holidays.
Post is subject to references and an enhanced Disclosure and Barring Service check
Please either submit your CV with a short covering note outlining your CURRENT SALARY or visit our website at www.imago.community for a full application.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. These include: race, religion, creed, colour, national and ethnic origin, political beliefs, gender, sexual orientation, age, disability (including mental illness), HIV status, marital or civil partnership status, pregnancy or maternity/paternity status, responsibility for dependants, appearance, geographical area, social class, income level or criminal record.

Imago aims to create a culture that respects and values each other’s differences. Imago sees these differences as an asset to our work as they improve our ability to meet the needs of the organisations and people we serve. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within the communities we serve.