Salary: £14,891.44 per annum
Job Location: Bognor Regis - Villa Plage
Hours: 35 per week
We are currently recruiting for a Resident Scheme Manager to manage our property in Middleton on Sea, Bognor Regis. The scheme has 29 properties which include one and two bedroom flats. The communal areas consist of a residents conservatory, laundry room and communal gardens. The position is a lone working role with support from a Regional Manager, Head Office Team and a Training and Support Assistant.
The role is customer facing and varied, you will be responsible for supporting residents in maintaining their well-being and independence and support the delivery of quality property management services, which respond to customer and business needs.
You will oversee the general management of the building including organisation of repairs and maintenance of internal and external communal areas, along with the structure of the building. You will also monitor our cleaning, gardening and window cleaning contractors to ensure they are delivering services in-line with the required specification.
You'll be dealing with generic leaseholder matters including lease and property queries, customer complaints and any general enquiries that may arise.
We're looking for someone that has a 'can do' attitude and is able to manage their own workload independently. You must be able to empathise with the resident age group - typically 65 plus.
The ideal candidate will have;
A general understanding of building maintenance and repairs.
Excellent communication skills.
The ability to develop and nurture good working relationships with residents, contractors and clients.
A general knowledge of leasehold property would be beneficial but not essential.
You must be self-motivated and able to demonstrate excellent organisational and interpersonal skills. You will need good customer skills and have a proven track record in providing services to those with a support need. Above all we are looking for someone with a patient and caring personality and a commitment to service excellence.
This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference.
The Managers accommodation is a one bedroom flat with an office, located on the first floor. Individual Scheme Managers are each responsible for their bills (Council tax, Electricity, TV Licence, Personal Phone, etc.) with the exception of the following expenses which are paid by Grange Management Ltd; Water bills and Contents Insurance.
Car parking is offered on a first come first served basis although the Scheme Manager does have a designated parking space. Should you wish to bring a pet you must apply for permission and this is subject to the same conditions as for other residents.
You'll be expected to work Monday to Friday, 7hrs a day with an hour for lunch.
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
Closing Date: Thursday 10th June 2021 at midnight.
For further details on this vacancy and to download the role profile please visit our website or click 'apply'.
This post is subject to Enhanced Criminal Record Check Clearance.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship.
Grange Property Management is a proud subsidiary of the Clarion Housing Group, providing all aspects of property management within the retirement, residential and commercial sectors.
With over 30 years in the business and more than 6,000 properties under management, our team of highly adept property managers give exceptional service tailored to our clients' needs, from estate and apartment block management to the management of large mixed tenure developments. We work closely with resident management company directors, commercial landlords, right to manage companies, housing associations and developers - we understand what our customers want and how they want to be dealt with.
Our business is unique in that 100% of our profit is returned through Gift Aid to Clarion Futures who deliver life changing initiatives to those who are the most in need.
We are committed to providing exceptional customer service and every employee shares in our core values of transparency, effectiveness and approachability.
Your property in safe hands.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.