This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Advance FM is an organisation striving for commercial excellence.
Following continued growth through these challenging times we have an exciting new opportunity for a Helpdesk Service Coordinator to join our team in Kent.
You will be a part of a fast-growing business that promotes high standards and prides itself on delivering the best possible service to all clients.
This is a great opportunity to join our friendly team which encourage innovation, collaboration and most of all a great working environment.
The Role:
• Accept incoming calls handling client, sub-contractor, supplier and field engineer queries/ requests.
• Manage work orders from initial enquiry to completion.
• Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers, ensuring efficient recovery of fixed labour costs.
• Source and purchase materials necessary to complete work orders within budget. Coordinator material and human resource to meet client timescales.
• Ensure all necessary completion paperwork, invoices and photos are received within a timely manner and filed in the correct location.
• Raise purchase orders for suppliers and sub-contractors, receipting PO’s once complete.
• Ensure weekly invoicing targets are achieved.
• Report contract performance, trends and issues to Senior Helpdesk Coordinator.
• Maintain strong relationships with clients, sub-contractors, suppliers and field engineers.
• Work to ISO standards for all documentation processes.
• Represent the organisation at client meetings and external events.
• Demonstrate the core values and professionalism of the company.
• Demonstrate and achieve inspirational behaviours of the behavioural framework.
Reporting to:
Helpdesk Manager
The Person:
• Min 2 years’ experience in a helpdesk environment
• Great communication skills.
• The ability to work to deadlines.
• Ability to work under own initiative & self-motivate.
• Keen eye for detail and organisation.
Advertiser: Direct Employer
Reference:
Posted on: 2021-03-22 12:04:07
Send me Alert for jobs in:
General & Other - Administration - Customer Service - Maidstone, Kent
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Up to £12.51 per hour + PLUS holiday accrual
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Advance FM is an organisation striving for commercial excellence.
Following continued growth through these challenging times we have an exciting new opportunity for a Helpdesk Service Coordinator to join our team in Kent.
You will be a part of a fast-growing business that promotes high standards and prides itself on delivering the best possible service to all clients.
This is a great opportunity to join our friendly team which encourage innovation, collaboration and most of all a great working environment.
The Role:
• Accept incoming calls handling client, sub-contractor, supplier and field engineer queries/ requests.
• Manage work orders from initial enquiry to completion.
• Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers, ensuring efficient recovery of fixed labour costs.
• Source and purchase materials necessary to complete work orders within budget. Coordinator material and human resource to meet client timescales.
• Ensure all necessary completion paperwork, invoices and photos are received within a timely manner and filed in the correct location.
• Raise purchase orders for suppliers and sub-contractors, receipting PO’s once complete.
• Ensure weekly invoicing targets are achieved.
• Report contract performance, trends and issues to Senior Helpdesk Coordinator.
• Maintain strong relationships with clients, sub-contractors, suppliers and field engineers.
• Work to ISO standards for all documentation processes.
• Represent the organisation at client meetings and external events.
• Demonstrate the core values and professionalism of the company.
• Demonstrate and achieve inspirational behaviours of the behavioural framework.
Reporting to:
Helpdesk Manager
The Person:
• Min 2 years’ experience in a helpdesk environment
• Great communication skills.
• The ability to work to deadlines.
• Ability to work under own initiative & self-motivate.
• Keen eye for detail and organisation.
Advertiser: Direct Employer
Reference:
Posted on: 2021-03-22 12:04:07
I want to receive the latest job alerts for:
General & Other and Administration and Customer Service jobs in Maidstone, Kent
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Up to £12.51 per hour + PLUS holiday accrual
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