Job title: Fraud and Card Specialist
Contract: Permanent
Reference: STU459
Based in: Kings Hill
Department: CAF Bank
Hours: 21 hours per week, 7 hours per day
Grade: C
Salary: £26,650 pro-rata (Wed-Fri)

Our CAF Bank division is seeking a motivated, pro-active, experienced Fraud Specialist to work within our Fraud, Reconciliation and Card Team.

The role requires the job holder to be responsible for all areas of day-to-day fraud management, including:

• Reviewing transaction monitoring reports and contacting customers to validate suspicious payments.
• Investigating, managing and resolving fraud cases in line with internal procedures and external regulations.
• Liaising with customers, merchants, other banks, external providers and enforcement authorities.
• Chargeback and dispute resolution.
• Preparing internal management information and mandatory external fraud reports.
• Assisting other departments to investigate and respond to CIFAS Referrals and Production Orders.
• Reconciling internal control accounts.

This role requires a background in banking and fraud investigation. Ideally you will have experience dealing with card, online and other types of payment fraud

Part of a small team of fraud, reconciliation and card specialists you will be responsible for assisting in the development of anti-fraud policies and procedures and delivering a first class service to customers.

You will have excellent analytical, verbal and written communication skills combined with the ability to multi-task and manage and prioritise your own workloads.

About us

We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.


For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to our HR Team quoting reference number STU459.

Applicants must be eligible to work in the UK.

Closing date for receipt of applications is 9th March 2021 at 23.50pm Shortlisted applicants will be required to have a short telephone interview from 12th March and then a second interview from week commencing 15th March 2021.