Customer Services Officer

  • £12 per hour
  • Strood, Kent
  • Friend & Grant Limited

Friend & Grant Ltd are a fast growing, vibrant firm of Chartered Accountants who require an equally energetic person to join their team to work in a customer services function.

The skills required by the successful candidate include:

• Excellent telephone manner.

• An upbeat and enthusiastic personality.

• Good organisational and planning skills.

• Excellent written and verbal communication.

• The ability to work under pressure and to deadlines.

• Good attention to detail and accuracy.

• Self-motivation.

• The ability to be a team player

Duties will include:

• Assisting with new client set up and ensuring all work is undertaken to the client’s satisfaction.

• Contacting clients on a regular basis for feedback, to identify issues and to promote new services.

• Assisting with fee arrangements and debt collection.

• Upkeep of health and safety procedures for the firm.

• Assistance with marketing and other administration functions.

• Providing reception cover on Thursdays.

This is a part time position. Initially we are looking for 25 hours per week. We require at least one full day for work, probably a Thursday. All other times can be arranged to fit around the successful candidate with the exception of Tuesday where no work will be required.

Salary will be at £12 per hour.

In addition after 3 months you will be able to join the company's pension scheme. We contribute a further 3% as an employer pension contribution if matched by the employee.

For further information on Friend & Grant please visit our website @

  • Advertiser: Direct Employer