Position: Service Operations Coordinator
Job Type: Full Time
Location: Marden, Kent. TN12 9QD
Company: Burtons Medical Equipment Ltd
Contact: Lorraine Dixon
Burtons Medical Equipment is an established company with over 40 years of industry experience in providing medical equipment into the veterinary and dental sectors.
Design, manufacture, supply and after sales support are all at the forefront of our company ethos to our customers across the UK, Ireland and internationally.
With over 150 employees across the group, we are dedicated and committed to offering our customers excellence in after-sales service support from our experienced teams of Regional Support Engineers, Field based Territory Managers through to our in-house Repair Centre Technicians.
Due to further expansion, Burtons Medical Equipment is recruiting for a new Service Operations Coordinator to join our growing dynamic Service Team.
In summary, the successful applicant will be responsible for the effective planning and coordination of the day-to-day activities undertaken by our Field Service personnel.
Responsible for receiving Service Call requests, either verbally or written, and processing accordingly, but not limited to:
Creating Service Call on internal management system, assessing priority levels and triaging accordingly then assigning Service Calls to the appropriate Field Engineer(s)
Coordinate and continually monitor the progress of each Service Call working in collaboration with the Field Engineer, Regional Support Engineer and Field Territory Manager in that Division to ensure a successful completion
Maintain accurate and up-to-date Service Call notes and schedules on internal management system
Continuously communicate with the Customer throughout the Service Call life cycle
Process the Service Call works orders through to invoice
Responsible for all Service related administration procedures such as, but not limited to:
Processing all paperwork relating to schedules, parts used, purchase orders, repair orders, returns, credits and installation of new equipment
Processing Field Engineers weekly stock requests
Complete bi-annual Field Engineers stock audit
Reconcile various reports on weekly/monthly basis for delivery to Service Office Manager and Service Director
Create, edit and complete all relevant Service procedures
Work independently, and as part of the Service Team, under the general guidance and support from the Service Office Manager and Service Director
Excellent verbal and written skills
Strong planning and organisational skills
Exceptional attention to detail
Accomplished Customer Service skills and experience
Typing and basic computer skills, Excel spreadsheet creation is essential
Ability to work without the need of supervision
Accurate, fast, enthusiastic, Customer focused and flexible
Strong experience in Service Dispatch preferable but not essential
Pay & Benefits:
Salary range £25-26,500 per annum dependant on experience
Discretionary bonus scheme
Countryside-based HQ within walking distance of mainline train station
Excellent opportunities to train and progress
33 holiday days per year (inc. Bank Holidays)
Contributory pension scheme
On site car parking
Staff events, such as the Big Summer Party and awards Scheme
If you are interested in this role and believe you have the right skill set, please use the 'Apply Button' below.