Service Operations Coordinator

  • £25-26,500 per annum dependant on experience
  • Marden, Maidstone, Kent
  • Burtons Group Of Companies

Position: Service Operations Coordinator

Job Type: Full Time

Location: Marden, Kent. TN12 9QD

Company: Burtons Medical Equipment Ltd

Contact: Lorraine Dixon

Company Overview

Burtons Medical Equipment is an established company with over 40 years of industry experience in providing medical equipment into the veterinary and dental sectors.

Design, manufacture, supply and after sales support are all at the forefront of our company ethos to our customers across the UK, Ireland and internationally.

With over 150 employees across the group, we are dedicated and committed to offering our customers excellence in after-sales service support from our experienced teams of Regional Support Engineers, Field based Territory Managers through to our in-house Repair Centre Technicians.

Due to further expansion, Burtons Medical Equipment is recruiting for a new Service Operations Coordinator to join our growing dynamic Service Team.


In summary, the successful applicant will be responsible for the effective planning and coordination of the day-to-day activities undertaken by our Field Service personnel.

Key Responsibilities:

Responsible for receiving Service Call requests, either verbally or written, and processing accordingly, but not limited to:

Creating Service Call on internal management system, assessing priority levels and triaging accordingly then assigning Service Calls to the appropriate Field Engineer(s)

Coordinate and continually monitor the progress of each Service Call working in collaboration with the Field Engineer, Regional Support Engineer and Field Territory Manager in that Division to ensure a successful completion

Maintain accurate and up-to-date Service Call notes and schedules on internal management system

Continuously communicate with the Customer throughout the Service Call life cycle

Process the Service Call works orders through to invoice

Responsible for all Service related administration procedures such as, but not limited to:

Processing all paperwork relating to schedules, parts used, purchase orders, repair orders, returns, credits and installation of new equipment

Processing Field Engineers weekly stock requests

Complete bi-annual Field Engineers stock audit

Reconcile various reports on weekly/monthly basis for delivery to Service Office Manager and Service Director

Create, edit and complete all relevant Service procedures

Work independently, and as part of the Service Team, under the general guidance and support from the Service Office Manager and Service Director

Key Skills

Excellent verbal and written skills

Strong planning and organisational skills

Exceptional attention to detail

Accomplished Customer Service skills and experience

Typing and basic computer skills, Excel spreadsheet creation is essential

Ability to work without the need of supervision

Accurate, fast, enthusiastic, Customer focused and flexible

Strong experience in Service Dispatch preferable but not essential

Pay & Benefits:

Salary range £25-26,500 per annum dependant on experience

Discretionary bonus scheme

Countryside-based HQ within walking distance of mainline train station

Excellent opportunities to train and progress

33 holiday days per year (inc. Bank Holidays)

Contributory pension scheme

On site car parking

Staff events, such as the Big Summer Party and awards Scheme

If you are interested in this role and believe you have the right skill set, please use the 'Apply Button' below.

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