Events Fundraising Assistant

  • £18-21,0000 per annum, dependent upon experience
  • Maidstone, Kent
  • Royal British Legion Industries

This a full time, 3 month fixed term contract

Main Purpose of the Job:

The Fundraising Assistant will be the first point of contact for the Community & Events team. The main responsibilities for this role will be to support the Community & Events Managers with fundraising initiatives, including processing donations, maintaining the database and delivering high levels of customer care. The Fundraising Assistant will also work with the Head of Community & Events and Director of Strategic Development to provide support to the department on a range of tasks as required.

Your Key Responsibilities:

• Assist with the day-to-day administration of donations and the regular giving supporters.

• Corresponding with members, donors & fundraisers by email, letter or over the phone. Providing them with advice and support where necessary

• Assisting with maintaining the charity database, ensuring accuracy and consistency

• Maintaining up-to-date filing systems

• Assisting with developing communications to send to fundraisers and supporters

• Undertaking any other duties commensurate with the general level of responsibility of the post

• Support other areas of fundraising as required to ensure donations are processed correctly and supporters are thanked.

• Update mailing lists and recording bulk communications (e.g. e-newsletters) on the database

• Assisting the Data and Finance analyst with accurate financial recording for the fundraising department.

Personal Attributes:

• Our Fundraising Assistant must be a motivated, organised and positive individual with excellent IT skills to support the organisation and our fundraisers.

• Proficient in Microsoft Excel, Word and Outlook is essential whilst administration experience is desired. CRM Database experience and/or membership scheme administration experience are desirable, however training will be provided.

Working Environment:

• This role is normally office-based (working at home possible during lockdowns)

• Flexibility with out of hours work will be required, e.g. at events on evenings & weekends

Skills & Experience Required:

Essential:

• 1 year’s minimum experience using customer/donor databases.

• Good attention to detail and high levels of accuracy

• Good working knowledge of Microsoft Office (Word, Excel and Outlook)

• Excellent customer service skills

• Excellent interpersonal skills

• Strong communication skills - both written and oral

• Good organisational skills

• High level numeracy skills

• Ability to work to deadlines

• Ability to work flexibly on own initiative or as part of a team, supporting fellow team members

• Confident using social media to engage with supporters/fundraisers.

Desirable:

• Charity sector experience

• Experience in a customer service role.

• Mail chimp experience

Benefits:

RBLI offer 25 days holiday allowance per annum pro rata, a Group Flexible Retirement Plan and Life Assurance.

To Apply:

If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement to [email protected] RBLI is an equal opportunities employer.

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date

NO AGENCIES

  • Advertiser: Direct Employer
  • Reference: EFA2103