Application submitted

Credit Hire Claims Handler

  • 20000
  • Tonbridge, Kent
  • Recruitment Solutions South East Ltd

Do you have Insurance experience and telephone customer service experience?

A fabulous opportunity has arisen to join an established, successful and growing organisation in the Insurance Industry with a focus on training, development and progression.

Within this role, you will gain a range of transferable skills as well as receive opportunities for career progression.

Starting salary £20,000 +benefits

The role:

· Review case history on file assignments while liaising with other departments as required to establish where liability for the accident rests and investigate the validity of third party claims.

· Ensure a relevant level of technical understanding with continuous development and learning.

· Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes

· Manage all aspects of third party vehicle damage and third party property damage claims presented by a third party directly or via solicitors, insurers and accident management companies

· Offer intervention services to non fault third parties where appropriate

· Handle all aspects of credit hire claims as a Non ABI GTA Insurer

· Assess cases for prospects of success at litigation

· Assess complex files i.e. liability, high value etc for prospects of success

· Spot insurer, handling agent and defendant solicitors’ trends and tactics to assist in the departmental handling of third party claims

· Ensure collective targets are attained, specifically in relation to controlling indemnity spend

· Provide excellent customer service

· Develop organisational and time management skills

· Manage own workload including hitting KPIs with PH and non PH communication

· Deliver world class service

· Plan and execute strategic initiatives to agreed timelines

· Drive, develop, monitor and train yourself to perform at the best of your abilities.

· Undertake any individual or team task or activity reasonably requested and in line with the company values

You need:

Skills required

· Excellent verbal and written communication skills with proven negotiation skills

· Capability to vary approach

· Ability to prioritise; recognising the importance and urgency to work to tight deadlines

· Accuracy and attention to detail

· Ability to take on increased ownership and responsibility when necessary

· The ability to work individually and proactively, as well as part of a team

· Ability to undertake and embrace new tasks/roles as required

· Helpfulness and a passion for customer service

· High energy levels

· Positive approach

· Team player

· Drive and enthusiasm for meeting targets

· Empathy and understanding

Immediate interview, and flexible start date

Monday - Friday - normal office hours

Apply today for immediate consideration.

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  • Advertiser: Agency
  • Posted on: 04/05/2021 17:01
  • Reference: LC