Customer Service Manager
  £30,000 per annum reviewed after 6 months
  Canterbury, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Town and Country Cleaners Ltd require a Customer Service Manager to work in a fast paced and successful business.

You will work within our Operations team and be responsible for Customer retention by ensuring a quality service to our customers across Kent.

You will report to the Managing Director and work with operational support staff to manage the day to day activities that this challenging role brings.

Experience in a similar role in a Customer facing environment is essential.

Duties to include but not limited to:
• Manage HR tasks required for cleaning staff such as recruitment, induction, discipline, appraisals, communication, holiday and sick leave.
• Promote a positive relationship with our Customers and liaise with them as required
• Monitor service delivery and staff performance, including providing staff training and taking remedial actions where necessary
• Adhere to budgets and work within company policies and parameters
• Be able to work flexibly to respond to customer requests and to meet cleaning staff outside of office hours
• Be energetic and professional at all times and be able to work within a team culture

BICSc accredited candidates will be favoured. Health and Safety qualifications would also be advantageous.

Car allowance with mileage paid or company vehicle can be provided for the right candidate. You must have a valid Full Driving Licence.

Enhanced DBS check will be carried out upon commencement of employment.

Company laptop provided for home working but site visits to Covid-secure Sites will be required in line with company guidelines.

40 hours per week with flexible working hours as per needs of the business.

Working days are predominantly Monday – Friday but there may be occasional requirement to be available at weekends also.

£30,000 per annum subject to review after 6 months

Please email your CV to Lindsay Kennett-Hurford at lindsay.kennett-hurford@townandcountrycleaners.co.uk including a cover letter detailing why you think you would be suitable for this role. Interviews will be conducted via video call.

Town and Country Cleaners Ltd are an equal opportunities employer


Advertiser: Direct Employer

Reference: TCC/CSM

Posted on: 2021-01-01 09:47:04

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Customer Service Manager
  £30,000 per annum reviewed after 6 months
  Canterbury, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Town and Country Cleaners Ltd require a Customer Service Manager to work in a fast paced and successful business.

You will work within our Operations team and be responsible for Customer retention by ensuring a quality service to our customers across Kent.

You will report to the Managing Director and work with operational support staff to manage the day to day activities that this challenging role brings.

Experience in a similar role in a Customer facing environment is essential.

Duties to include but not limited to:
• Manage HR tasks required for cleaning staff such as recruitment, induction, discipline, appraisals, communication, holiday and sick leave.
• Promote a positive relationship with our Customers and liaise with them as required
• Monitor service delivery and staff performance, including providing staff training and taking remedial actions where necessary
• Adhere to budgets and work within company policies and parameters
• Be able to work flexibly to respond to customer requests and to meet cleaning staff outside of office hours
• Be energetic and professional at all times and be able to work within a team culture

BICSc accredited candidates will be favoured. Health and Safety qualifications would also be advantageous.

Car allowance with mileage paid or company vehicle can be provided for the right candidate. You must have a valid Full Driving Licence.

Enhanced DBS check will be carried out upon commencement of employment.

Company laptop provided for home working but site visits to Covid-secure Sites will be required in line with company guidelines.

40 hours per week with flexible working hours as per needs of the business.

Working days are predominantly Monday – Friday but there may be occasional requirement to be available at weekends also.

£30,000 per annum subject to review after 6 months

Please email your CV to Lindsay Kennett-Hurford at lindsay.kennett-hurford@townandcountrycleaners.co.uk including a cover letter detailing why you think you would be suitable for this role. Interviews will be conducted via video call.

Town and Country Cleaners Ltd are an equal opportunities employer


Advertiser: Direct Employer

Reference: TCC/CSM

Posted on: 2021-01-01 09:47:04

I want to receive the latest job alerts for:

Management and Customer Service and HR & Recruitment jobs in Canterbury, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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  New Appointments Group

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Customer Service Administrator

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Customer Service Administrator

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Customer Service Advisor

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  £27000 - £30000 per annum

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