Customer Accounts Specialist
  £28163 - £33130 per annum
  Central London, Greater London
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


We have an opportunity for an experienced Customer Accounts Specialist to join us on a permanent basis at our office on Corsica Street.



Based within an Income Team, the Customer Accounts Specialist will support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers.



Some of the key accountabilities for the role include:



* To own the whole income collection and arrears process within a defined geographical patch and to undertake the monitoring and recovery of housing debt from hand-off from non-specialist officers through to conclusion, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level and incidence of arrears in line with annual targets
* To take legal action as appropriate and in line with policy to recover housing debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation
* To establish and maintain strong, effective relationships with Clarion colleagues and external partners, such as local authorities, the DWP and advice agencies
* To attend and execute evictions and serve injunctions



What are we looking for?



Customer service is key in this role and we'd love to hear from you if you have a strong track record in delivering a high quality service and first rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You will present cases to court so need excellent written communication skills and you should be comfortable with report writing.



In terms of experience a housing background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You will need to be able to travel extensively across region to remote locations where public transport may not be available.



Closing Date: 29th October at midnight



For further details on this vacancy please click 'apply'.



You can download the role profile here - Customer Accounts Specialist



Applicants must be able to travel across regions as required.



This post is subject to a Basic Criminal Record Check Clearance.


Advertiser: Direct Employer

Reference: R0003907

Posted on: 2021-02-05 11:35:00

Send me Alert for jobs in: 

Customer Service - Central London, Greater London

Email Address

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Assistant

  New Appointments Group

  Up to £11.46 per hour

  Ashford, Kent

Customer Retentions Specialist

  NFU Mutual

  Dependant on Experience

  Ashford, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

Customer Service Administrator

  Huntress

  Up to £26000 per annum

  Swanscombe, Kent

Customer Service Advisor

  Commercial Services Interim & Executive Search

  £27000 - £30000 per annum

  Northfleet, Kent

Customer Accounts Specialist
  £28163 - £33130 per annum
  Central London, Greater London
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


We have an opportunity for an experienced Customer Accounts Specialist to join us on a permanent basis at our office on Corsica Street.



Based within an Income Team, the Customer Accounts Specialist will support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers.



Some of the key accountabilities for the role include:



* To own the whole income collection and arrears process within a defined geographical patch and to undertake the monitoring and recovery of housing debt from hand-off from non-specialist officers through to conclusion, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level and incidence of arrears in line with annual targets
* To take legal action as appropriate and in line with policy to recover housing debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation
* To establish and maintain strong, effective relationships with Clarion colleagues and external partners, such as local authorities, the DWP and advice agencies
* To attend and execute evictions and serve injunctions



What are we looking for?



Customer service is key in this role and we'd love to hear from you if you have a strong track record in delivering a high quality service and first rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You will present cases to court so need excellent written communication skills and you should be comfortable with report writing.



In terms of experience a housing background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You will need to be able to travel extensively across region to remote locations where public transport may not be available.



Closing Date: 29th October at midnight



For further details on this vacancy please click 'apply'.



You can download the role profile here - Customer Accounts Specialist



Applicants must be able to travel across regions as required.



This post is subject to a Basic Criminal Record Check Clearance.


Advertiser: Direct Employer

Reference: R0003907

Posted on: 2021-02-05 11:35:00

I want to receive the latest job alerts for:

Customer Service jobs in Central London, Greater London

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Assistant

  New Appointments Group

  Up to £11.46 per hour

  Ashford, Kent

Customer Retentions Specialist

  NFU Mutual

  Dependant on Experience

  Ashford, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

Customer Service Administrator

  Huntress

  Up to £26000 per annum

  Swanscombe, Kent

Customer Service Advisor

  Commercial Services Interim & Executive Search

  £27000 - £30000 per annum

  Northfleet, Kent

Not logged in into Jobsinkent.com?


Log in or register here.

   Log in with your Google account



Copyright © 1999 - 2024 JIK SOFTWARE LTD