Pinkys Beauty Ltd is an award-winning salon based in Hempstead. We are looking for the Rizzo to our Pink Lady team in the role of a Salon Manager! Are you a dynamic, highly motivated and organised individual, with a passion for delivering the highest standard of customer service to our clients? This could be the perfect job for you….

Candidates must have an understanding and ideally a strong background in the beauty industry. You must have exceptional interpersonal skills and the ability to lead a team of Pink Ladies and T Birds. We need someone who can bring warmth, character and individuality to our salon whilst being able to motivate and nurture our team. A background or knowledge of the marketing world would also be beneficial as part of your role will be to ensure the Pinkys name is seen far and wide.
The post must be full time as we need our Rizzo to be able to oversee the day to day running of the salon. Job share is unfortunately not an option on this occasion.

Included in the post is not only the opportunity to work within South East Beauty Salon of the Year 2020 but also:

- A competitive salary
- Opportunity for commission
- Work phone and laptop
- An opportunity to work in a fun and welcoming environment

The job description and personal specification are attached below. If you think you’ve got what it takes to beat the other beauty school drop outs, drop us a line or swing in our DMs we’d love to meet you!
Email us on hello@pinkysbeauty.co.uk with an expression of interest of no more than 500 words and your CV telling us how you’d be hopelessly devoted to the job!


JOB DESCRIPTION

JOB TITLE: Beauty Salon Manager

HOURS: 42 hr/week

SALARY: £24.000K-£26,000K dependant on experience. Phone allowance.
Company laptop. Performance related bonus

HOLIDAY ALLOWANCE: 28 days



REPORTS TO: Katie Pickett – Salon Director

RESPONSIBLE FOR: The salon manager is responsible for leading, monitoring, and analyse the daily operations of the salon establishment under their care. They are responsible for sustaining a healthy, positive team environment, and ensuring that service operations are delivered smoothly. The salon managers will also handle employee scheduling to ensure there are enough service providers to meet customer demand and the salon is always staffed appropriately . They will be available to undertake any role that the Salon Director deems necessary for daily running.
The salon manager is solely responsible for reporting back to the Salon Director.


KEY RELATIONSHIPS


 Maintain efficient and effective communication and working relationships with all members of staff and contractors

 Lead and manage any salon complaints

 Assist with orientation programmes which familiarise new members of staff with the salon

 Act as an ambassador for the salon at all times.





DUTIES AND RESPONSIBILITIES

Main tasks/overview of responsibilities – Not limited to



1. Monitor and maintain health, safety and security of self and others in own work area

2. Contribute to the development of the salon: including but not limited to, social media profiling and updates, attendance of any trade shows, researching ongoing product development and treatments with a view to ensure the salon is maintaining an up to date profile as the leading salon in Kent.

3. Contribute to quality improvement for products and services

4. Ensure own actions promote quality and alert other to quality issues. Support people's equality, diversity and rights. Ensuring that the Pinkys customer experience is upheld

5. Ensuring all necessary staff are appropriately risk assessed in the workplace

6. Lead others in the development of knowledge, ideas and work practice

7. Plan, allocate, assess and provide feedback to team members

8. Maintain and support the efficient use of physical and /or financial resource. This includes stock rotation, ordering

9. Be responsible of ensuring that all staffs training, and health and safety records are up to date

10. Be responsible for staff development and opportunities

11. Ensuring the quality of work from all staff is at the appropriate standard

12. Be responsible for optimisation of staff performance and motivation. The salon manager should lead in order to cultivate a quality team and maximize their staff’s potential. Salon manager will set individual team member goals and objectives.

13. Develop, in line with salon director company policies including sickness, holiday, complaints etc

14. Ensure staff adhere to company policies

15. Maximise salon potential in terms of capacity and turnover

16. Build upon the salon’s client base. Encourage customer retention and increase repeat visits from clients. Track and review client retention data and adjust the company’s service strategy, as necessary.

17. Implement marketing activities and carry out a promotional calendar to increase sales productivity.

18. Responsible for recruiting and fully staffing the salon. Hiring and training new team members. Identify strengths and weaknesses in personnel needs and help develop their skills.





Audit
1. To participate in audit/benchmarking within the area of the beauty field by supporting the introduction of a change in practice if indicated

2. To contribute effectively to evaluation studies (e.g. client satisfaction surveys)

3. To re-evaluate following any change to ensure that improvements have been made

4. Ensuring any audit results are followed through with personal developments or further training with staff if appropriate


Equality and Diversity
1. To recognise the importance of people’s rights and interpret them in a way that is consistent with trust procedures, policies and legislation

2. To challenge behaviour that infringes the rights of others, and be an advocate to women and their families

3. To identify and take action where necessary to address discrimination and oppression


Health & Safety
1. To monitor and maintain health, safety and security of self and others in own work area

2. To identify and assess potential risks in work activities and how to manage these risks appropriately

3. To work within legislation and company procedures on risk management

4. To take immediate and appropriate action in relation to adverse incident reporting utilising the incident reporting system by way of accident book.

5. Ensuring all COVID protocols are adhered to and developed as and where necessary





Communications
1. To ensure client confidentiality is maintained with the Data Protection Act 2018 between members of staff also
2. To contribute to the development of a positive learning environment

3. To effectively communicate complex and sensitive information.

4. To competently receive sensitive information concerning clients care pathway and provide information using persuasive, reassuring skills as required. e.g. Breaking bad news/special needs/dealing with anxious relatives.

5. Ensuring the Ovatu app is up to date with all client information and needs


Leadership
1. Promote an environment in which excellence will flourish

2. To identify the wider benefits, and influence and prioritise the development of knowledge, ideas and work practice in self and others

3. Ensuring staff are working efficiently and effectively. Ensuring quieter periods of the salon are fully utilise by staff

4. Maintain a high clinical profile and facilitate the application of theory to practice
5. Promote and encourage the setting and adherence to good practice standards in the interest of high-quality treatments

6. To inspire others and encourage them to seek advice and solutions to problems
7. To challenge others to take an active part in developing knowledge, ideas and work practice

8. Lead by example

9. Stepping up where necessary to ensure smooth running of the salon in periods of absence


Planning and organising

1. To prioritise workload of themselves and others, assess performance and provide clear constructive feedback to team members

2. To monitor progress of work recognising changing priorities and implement corrective actions within own limits and informing the relevant people.

3. To plan staff off duty rota where appropriate



Key result area 3 - e.g. line management

Responsibilities for Human Resources
a) Personal and people development
1. To assess and identify own development needs to meet the demands of the role.

2. To understand their own role and scope, identify own development needs and take responsibility for their continuing professional development and performance whilst maintaining a personal development plan/portfolio

3. To make effective use of appropriate learning opportunities for themselves and others and apply learning to practice

4. To undertake annual mandatory training updates and other relevant courses in line with current skills

5. To act as a role model and support professional development of all junior staff

6. To act as a mentor and assessor to assigned learners and to teach and support them through their competency assessments as required.

b) Management of people
1. Responsible for day to day supervision, allocation and co-ordination of staff

2. To lead a team whilst assuming responsibility and control of the salon. Deputising to salon director

3. To participate in the appraisals of staff

4. To identify, report and address poor performance issues

5. To diffuse challenging behaviour, ensuring that the situation is managed in a sensitive way.

6. Report any incidents/complaints or accidents that cannot be dealt with to the salon director and assist/support in the investigation and resolution of the same.

7. Ensure that good customer relationships are developed and maintained



GENERAL RESPONSIBILITIES

This job description is intended to be an interpretation of the general scope and proposed responsibilities of the post at the time of writing and does not form part of the contract of employment. Therefore, you may be required to undertake other duties and responsibilities commensurate with your role. The job and priorities for action will be periodically reviewed. This will be done by the salon director in consultation with the post holder.

The post holder will maintain client and staff confidentiality at all times.

The salon aims to promote equality of opportunity for all with the right mix of talent, skills and potential. The salon welcomes applications from diverse candidates. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. Having an ‘unspent’ conviction will not necessarily bar any candidate from employment. This will depend on the circumstances and background to the offence(s).

As the salon meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974.

Health & Safety:
The post holder, like all other employees must take reasonable care at all times, and be aware of their responsibilities under Health & Safety at Work Act (1974), infection control and other legislation and ensures that agreed safety procedures are pursued in a way that maintains a safe environment for all employees, clients and visitors at all times.

Data Protection Act:
The post holder must maintain the confidentiality of information about client, staff and business in accordance with the Data Protection Act 2018

All employees of Pinkys Beauty Ltd must not, without prior permission, disclose any information regarding clients or staff. In circumstances where it is known that a member of staff has communicated to an unauthorised person, those staff will be liable to dismissal. Moreover, the Data Protection Act 2018 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.





Infection Control:

Infection Control is everyone's responsibility.

• Staff must observe stringent hand hygiene. Ensure salon COVID guidelines are upheld at all times

• Staff members have a duty to attend infection control training provided for them by the salon as set in the covid infection control guidelines.







PRODUCED BY: Katie Pickett

DATE PRODUCED: 10.09.2020



Signature of Post Holder Date

Signature of Manager Date






























PERSONAL SPECIFICATION



Factor Essential Desirable/Criteria Method of Assessment

Experience, Knowledge & Skills
• Computer literacy

• Interest and understanding of the beauty industry

• Effective communicator with good leadership and interpersonal skills

• Effective time management and planning

• Evidence of ability take charge in the absence of their direct line manager

• Ability to work under own direction and initiative


• Organisational skills




• Background and qualifications in beauty

• Management experience

• Background in customer service

• Social media competency

• Background in target driven sales


C.V. & interview
Other • In good health and evidence of a good attendance record
References




PRODUCED BY: Katie Pickett

DATE PRODUCED: 10.09.2020