Call Handler
  19336
  Folkestone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Our clients Head Office is in Folkestone and they have a number of branches across Kent that Call Handers are able to hot desk from, however this opportunity can also be a work from home opportunity 2 - 3 days a week for the right candidate.
This is a full time Post Monday to Friday 9am to 1730.

You will be part of a dynamic operation to help our client manage inbound calls relating to Private Patients care needs. You will be required to provide an exceptional level of customer service to the Private Client sector.

• Booking in patients into available clinics across Kent and South London.
• Taking in bound calls following review letters.
• Outbound calling to book appointments.
• Database management (including data entry)
• Produce required response notes, to professional standards
• Ensure data protection remains a focus

EXPERIENCE / SKILLS REQUIRED:

Essential
• Either 1-2 years of handling client calls
• Experience of managing the expectations of a client or customer.
• Some experience of dealing with customers in a regulated or healthcare environment
• Excellent telephone manner and empathy.
• Ability to demonstrate decision making using a holistic approach
• PC skills (Word and Excel) SharePoint and MS diary are essential
• Strong literacy / numeracy
• Excellent attention to detail and accuracy
• Ability to attain and maintain specified quality and production targets
• Ability to work independently & as part of a rapidly changing team
• Demonstrate an ability to work with honesty, integrity and trustworthiness
• Maintain high standards of professionalism and competence
• Good communication skills
• Good telephony skills

Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.

Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website


Advertiser: Agency

Reference: CPW

Posted on: 2020-08-13 09:08:08

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Call Centre - Customer Service - Folkestone, Kent

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Call Handler
  19336
  Folkestone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Our clients Head Office is in Folkestone and they have a number of branches across Kent that Call Handers are able to hot desk from, however this opportunity can also be a work from home opportunity 2 - 3 days a week for the right candidate.
This is a full time Post Monday to Friday 9am to 1730.

You will be part of a dynamic operation to help our client manage inbound calls relating to Private Patients care needs. You will be required to provide an exceptional level of customer service to the Private Client sector.

• Booking in patients into available clinics across Kent and South London.
• Taking in bound calls following review letters.
• Outbound calling to book appointments.
• Database management (including data entry)
• Produce required response notes, to professional standards
• Ensure data protection remains a focus

EXPERIENCE / SKILLS REQUIRED:

Essential
• Either 1-2 years of handling client calls
• Experience of managing the expectations of a client or customer.
• Some experience of dealing with customers in a regulated or healthcare environment
• Excellent telephone manner and empathy.
• Ability to demonstrate decision making using a holistic approach
• PC skills (Word and Excel) SharePoint and MS diary are essential
• Strong literacy / numeracy
• Excellent attention to detail and accuracy
• Ability to attain and maintain specified quality and production targets
• Ability to work independently & as part of a rapidly changing team
• Demonstrate an ability to work with honesty, integrity and trustworthiness
• Maintain high standards of professionalism and competence
• Good communication skills
• Good telephony skills

Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.

Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website


Advertiser: Agency

Reference: CPW

Posted on: 2020-08-13 09:08:08

I want to receive the latest job alerts for:

Call Centre and Customer Service jobs in Folkestone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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Technical Officer

  Swale Borough Council

  Salary: Grade 5 £27,840 - £31,254

  Sittingbourne, Kent

Sales/Retail Person

  Stuart J Daws & Co Limited

  £23,000 to £30,000

  Chilham, Ashford, Kent

Client Administrator

  Recruitment Solutions South East Ltd

  £24-26,000 + benefits

  Tunbridge Wells, Kent

Clinic Administrator

  Recruitment Solutions Folkestone Ltd

  £22,816.00 per annum plus, 30% uplift for any Saturdays worked and 60% uplift for any Sundays worked

  Ashford, Kent

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