Our Client is looking to recruit a Remortgage Call Handler
Monday to Friday 9am - 5pm £18.5k

Main Duties are

. Carry out legal investigations on remortgage applications, and identify and issues.
. Address and report any issues to the client and give recommendations on how to proceed
with any issues.
. To ensure that excellent customer service is delivered at all times.



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Essentials Requirements

· Be fully knowledgeable of the remortgage process

· Understand the difference between tenures and how to deal with them

· Be able to check an Official Copy and plan and be able to identify and address any issues

· Be able to request, interpret and deal with Provisional and Final Redemption Statements

· Ensure Customers are aware of any shortfalls and Early Repayment Charges and in the event of a shortfall obtain a source of funding

· Understand mortgage offers and be able to identify and advise on any relevant conditions

· Understand the implications of occupiers of a property and how to deal with them

· Carry out Land Registry searches and deal with any issues which may arise

· Be able to check a legal Title and deal with any queries and/or discrepancies

· Be able to deal with Restrictions, Cautions and Unilateral Notices

· Understand and be able to competently deal with Deeds of Postponements

· Know how to request an OS1 and deal with it when received. When obtaining priority searches ensure that the relevant date from the last office copy is provided and the priority is given against the correct lender as a charge and no subsequent entry

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.