Salary: £31,910 - £37,530 per annum

Job Location: Croydon

Hours: 36 per week

Contract Type: Permanent



We're recruiting for a Service Improvement Officer and are looking for exceptional people to apply.

As Regional Operations Officer you'll be responsible for prioritising the delivery of monthly service and improvement reports, and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.

You will analyse performance and service information, and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You'll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams. You'll also be required to liaise with various specialists to ensure that policies, procedures, processes & guidance are kept up to date.

Other responsibilities for this role include;-

* Leading on research of best practice to support ongoing service improvement
* Working with the Communications teams to promote regional success stories, positive learning and regional events
* Carrying out audits to ensure that service delivery is consistent, meets service standards and is compliant with policy and procedure

You'll already have considerable experience in the field of continuous improvement or service delivery and a good knowledge and understanding of the social housing operating environment, including inspection, regulatory, compliance and accreditation frameworks.

You'll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem solving skills will be critical in your success in this role.

We're seeking highly organised, customer-focused people with excellent project management and communication skills; if this sounds like you we look forward to hearing from you.

Closing Date: Tuesday 31st March 2020 at midnight

For further details on this vacancy please click 'apply'.

You can download the role profile here - Regional Operations Officer

Applicants must be able to travel across regions as required.

Please note, you must be eligible to work in the UK in order to apply for this role.