CTO Technologies is an IT consultancy and managed service provider based in West Malling, Kent. We are looking for an ambitious, passionate and motivated candidate to join our thriving technical support team. Our rapidly expanding company offers opportunities for career progression, training and the chance to shape the future of the company’s managed services division.

We require a full time Senior Technical Analyst with a broad understanding of supporting IT business applications across both hardware and software, ideally with experience of working within the NHS.

You will have the competence to manage your own workload and projects across multiple clients as well as dealing with third party organisations to ensure defined service levels are met and that our clients benefit from high quality services.

Requirements:

• Strong analysis and problem-solving skills
• Excellent knowledge of Microsoft products and technologies - Active Directory / Group Policy / Server/Client OS / Windows 7/10
• Excellent knowledge and administration of patch management technologies (SCCM and WSUS, SolarWinds, ManageEngine etc.)
• Willingness to work to client maintenance windows (which will include out of hours as an when required)

Desirable knowledge of:

• administration of Mobile device management (MDM) products
• security principles, especially Cyber
• Microsoft Server applications (SQL, IIS, System Center)
• performance monitoring tools (SolarWinds, Systrack etc.)
• previous experience of working for the NHS

Experience:

The ideal candidate will have hands-on experience working with server and desktop devices. Key areas are in server management and patching policies and schedules (any relevant certifications will be advantageous).

Personal Attributes:

• Must display a high level of organisational skill whilst under pressure
• Must be assertive and confident when dealing with people, both internally and externally
• Must have excellent customer-facing skills and enjoy telephone interaction
• Must have high attention to detail and be able to follow a published procedure consistently or making recommendations where appropriate
• Demonstrate an ability to multi-task

This is a fantastic opportunity to work for an established and expanding organisation that rewards hard work and has a rewarding culture.

As well as a competitive salary, CTO Technologies also have a great benefits package to offer, which includes:

• Generous holiday per year
• On-call allowance
• Life assurance
• Enhanced Pension scheme
• Discretionary company bonus
• Free parking and refreshments

Due to the location of our customer sites, applicants must hold a valid UK driving licence and have access to a car.