Insurance Administration & Customer Service
  £17.5K pa + bens + amazing working conditions!
  Kings Hill, Tonbridge and Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


We are currently recruiting for an employer of choice located on prestigious Kings Hill, specialising in insurance, for an additional Operations Assistant, due to planned and continued growth.





The role of Operations Assistant is an interesting combination of insurance related administration with a strong customer focus but NO SALES.





In order to meet the requirements of this interesting position, although there is no ideal candidate, any previous experience gained within an insurance setting in an administrative capacity would be helpful, although this could be ideal for someone dynamic, with good administrative capabilities, a great attention to detail, good A Level results, wishing to pursue a career along these lines where full training can be provided.




AN OUTLINE OF THE POSITION AND THE EXPERIENCE WE ARE SEEKING IN AN INDIVIDUAL:

As an Operations Assistant, you will be working within a friendly and professional Insurance Claims Team, set in a modern, spacious office setting, assisting in the provision of outstanding levels of customer service and completing high quality administration on behalf of their clients and policy holders.




In essence, you will handle INBOUND CALLS from customers and policy holders, wishing to register new claims on their helplines, updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, working within specific time frames, but ultimately you will excel in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth transition of their claims journey. The only outbound calling you will make, would be to update a client with their claim status, when required




You will of course receive training and support in order to work in line with both industry and company quality standards.




FULL TIME POSITION

36.25 hours per week, every week, Monday to Friday

The department is open between the hours of 8am and 6pm.

You will work on a rota basis between the hours of 8am and 6pm, working 7.25 hours per day.

For the right candidate, if you were not able to start until 9am, there is a possibility that this could be accommodated, providing you could work until 6pm, when rostered.

There is s requirement to work an occasional Saturday morning, ie. 9am – 1pm (approximately 1 in 3 flexible).




ADDITIONAL SKILLS WE ARE SEEKING:

Good experience of handling incoming calls

Excellent administrative skills

Good IT skills

Excellent verbal and written communication skills

The ability to prioritise workloads and work to deadlines where required

Exceptional interpersonal skills

A high standard of personal motivation and initiative

Strong customer service capabilities including problem resolution skills

A high attention to detail




Salary: £17,500.00 per annum.




To apply please send an up to date CV asap.


Advertiser: Agency

Reference: HM/OA/KH

Posted on: 2020-03-30 13:08:39

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Kings Hill, Tonbridge and Malling, Kent

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Insurance Administration & Customer Service
  £17.5K pa + bens + amazing working conditions!
  Kings Hill, Tonbridge and Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


We are currently recruiting for an employer of choice located on prestigious Kings Hill, specialising in insurance, for an additional Operations Assistant, due to planned and continued growth.





The role of Operations Assistant is an interesting combination of insurance related administration with a strong customer focus but NO SALES.





In order to meet the requirements of this interesting position, although there is no ideal candidate, any previous experience gained within an insurance setting in an administrative capacity would be helpful, although this could be ideal for someone dynamic, with good administrative capabilities, a great attention to detail, good A Level results, wishing to pursue a career along these lines where full training can be provided.




AN OUTLINE OF THE POSITION AND THE EXPERIENCE WE ARE SEEKING IN AN INDIVIDUAL:

As an Operations Assistant, you will be working within a friendly and professional Insurance Claims Team, set in a modern, spacious office setting, assisting in the provision of outstanding levels of customer service and completing high quality administration on behalf of their clients and policy holders.




In essence, you will handle INBOUND CALLS from customers and policy holders, wishing to register new claims on their helplines, updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, working within specific time frames, but ultimately you will excel in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth transition of their claims journey. The only outbound calling you will make, would be to update a client with their claim status, when required




You will of course receive training and support in order to work in line with both industry and company quality standards.




FULL TIME POSITION

36.25 hours per week, every week, Monday to Friday

The department is open between the hours of 8am and 6pm.

You will work on a rota basis between the hours of 8am and 6pm, working 7.25 hours per day.

For the right candidate, if you were not able to start until 9am, there is a possibility that this could be accommodated, providing you could work until 6pm, when rostered.

There is s requirement to work an occasional Saturday morning, ie. 9am – 1pm (approximately 1 in 3 flexible).




ADDITIONAL SKILLS WE ARE SEEKING:

Good experience of handling incoming calls

Excellent administrative skills

Good IT skills

Excellent verbal and written communication skills

The ability to prioritise workloads and work to deadlines where required

Exceptional interpersonal skills

A high standard of personal motivation and initiative

Strong customer service capabilities including problem resolution skills

A high attention to detail




Salary: £17,500.00 per annum.




To apply please send an up to date CV asap.


Advertiser: Agency

Reference: HM/OA/KH

Posted on: 2020-03-30 13:08:39

I want to receive the latest job alerts for:

jobs in Kings Hill, Tonbridge and Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Insurance Account Handler Position - Immediate Start

  Recruitment Solutions South East Ltd

  depending on experience

  Edenbridge, Kent

Insurance Sales Executive (Motor & Personal)

  New Appointments Group

  Negotiable

  Ashford, Kent

Insurance Sales Executive (Motor & Personal)

  NFU Mutual

  Competitive Salary (dependant on experience)

  Ashford, Kent

Internal Communications Manager

  Clarion Housing Group Ltd

  £45429 - £56787 per annum + pro rata plus benefits

  Central London, Greater London

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  £55000 to £60000 per annum

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