My client based in Kings Hill is looking for a Business Support Coordinator on a 6+ month contract.

Duties include;

Customer Relationship Management and training (CRM)- To ensure the CLS PI Business is equipped and fully trained on the CRM system and to ensure that the system consistently meets the needs of the business. This will include a programme of monitoring, sourcing and implementing updates were necessary and commercially viable.



Companywide communication and resource - Liaise with other business areas to facilitate additional resource and skills that positively influence and assist in the PI strategy. Under the direction of the Managing Director seek out costings and alternative solutions and monitor the success of any changes and be able to demonstrate this for use at board level. Provide annual leave cover for the sales team & participate in staff onboarding.

Assisting & Influencing Positive change - Playing an active role in assisting with projects, changes to systems and processes across CLS PI. To take responsibility for ensuring that changes made to systems and processes are effectively rolled out across CLS PI. This will include creating internal training modules covering the benefits of change and possible impacts both positive and negative. This will also include some direct contact with clients to ensure that changes are fully understood, and training is provided, or Business Development Manager (BDM) is notified to carry it out.



External Communication - Liaise with all CLS Group departments to ensure that communication is kept and ensuring all relevant information is relayed back to PI. Ensure that our databases are up to date with correct and relevant information relating to all external communications, be the central port for all marketing communication contacts PI/FCI and ensure they are no longer using their own versions of databases. In line with this monitor the CRM and report to the Business Development Director if information is missing or BDM team are not adding enough information.



Internal Communication - Play and active role in internal meetings to support the PI business and the senior management team. Always do this with the PI Strategy as your overriding objective and interest. Be understanding but clear on what the business requirements are, and that you can influence positive change to increase revenue.



Issues - Engage in dealing with any client issues that require escalation or are of a complex nature. Use your skillset and internal influence to reach satisfactory conclusions and report back to relevant BDM.



Making a difference - Using your experience and skills to play an active role in BDM team meetings and work with the Managing Director and Business Development Director to demonstrate your ideas in a positive manner with reasoning and outcomes. Help and assist with monthly sales meetings presentations and statistics.



Strategy - Work with the senior management team and finance partner to monitor the PI strategy to record and report trends. Be able to convert this into a tangible format that can be shared amongst the BDM team and PI board. Ensure that the BDM regional remits are allocated fairly and identify any trends that need addressing with the senior management team.



Reporting - Work with the senior management team, finance partner and BDM team to create and enhance effective MI and reporting tools. Ensure these are explained and rolled out together with the benefits and any qualifying criteria. Collating weekly, monthly, quarterly reports and distributing to the correct parties. Monitoring new business revenue.



If you are interested please apply immediately and I will be in contact.