Role - Client Advisor

Location - West Malling

Duration - Permanent - Full time (9AM-5PM)

Pay - £16,500



Connect2staff are working with a well-established Insurance company who are currently recruiting for a claims assistant/Customer advisor.

Ideally, we are looking to recruit someone who has experience within Customer service or retail with loads of passion to grow within their career.

Alternatively, if you are a motivated individual and looking for a change in career this would be considered too.

Key Responsibilities -

* Uploading claims correspondence and claim forms received onto the claims system, responding to customers' written requests for claim forms or enquiries into the progress of their claims, and their general enquiries
* Chasing documentation from customers, veterinary practices and third parties
* Keeping the customer informed of progress at all times both verbally and in writing via email, SMS or letter
* Taking inbound calls from customers, veterinary practices and third parties
* Assisting policyholders' with general queries over the telephone
* Taking new claim request calls and registering claims over the phone
* Taking inbound sales quote calls
* Outbound calling for information to support claims, and returning policyholders calls where necessary

Skills Required/Desirable -

* Excellent verbal and written communication skills
* Organised
* High attention to detail
* High standards of personal motivation
* Able to priories and work meet deadlines
* Some experience being on the phone



Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.