IT Customer Support Technician (1st Line

Location: Medway, United Kingdom

Closing date: Friday 14th February 2020 (noon)
Interviews: Week commencing 17th February 2020


The Thinking Schools Academy Trust is a successful family of schools that work together to improve the life chances of all its children and young people. It makes fulfilment, personal development and support of its staff a priority. Our Trust currently consists of 17 schools, 12 Primary and 5 Secondary, based across the Portsmouth, Medway & Kent areas.

Working as part of the Trust's Operations department, the IT Customer Support Technician (1st line) is to ensure that our customers are supported in their use of IT equipment and services across the Trust, its academies and partners. This role will therefore require travel between sites within the Medway hub.

The position is a customer-focused role, and the post holder should be self-motivated, have strong interpersonal and communication skills and be a team player. They should demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload. Along with experience of dealing with Microsoft and Apple operating systems, and a good knowledge of IT packages and peripherals, the post holder should also possess excellent customer service and communication skills, both verbal and written.

Full training will be provided on Trust's helpdesk application, and operating procedures.

What we can offer you

Discounted gym membership (Gym located on site)
The opportunity to join a growing organisation during an extremely exciting time, with the opportunity for progression as the Trust grows in size
Great CPD and exposure to a wide range of finance and business management experiences
Membership to the Local Government Pension Scheme
Annual leave entitlement of 26 days, increasing to 30 after 5 years of service.
We place value on the health & wellbeing of our staff and have a range of packages in place to support our staff, including a 24/7 employee assistance programme which provides counselling and support / advice on a wide array of areas
Free onsite parking

If you require any further information please contact us at recruitment@tsatrust.org.uk.

We reserve the right to close the position early should a suitable candidate be found.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.