JOB TITLE: RETAIL MANAGER
REPORTING TO: GENERAL MANAGER
SALARY: Dependent on experience
HOURS: 40 hours, on a 5 days out of 7 basis, including weekend working

Job Summary:

Penshurst Place is one of the oldest family owned estates in the country, set in 2,500 acres of
rural Kent countryside. It is a family home, and also a top visitor attraction, wedding and
events venue, and working country estate. The gift shop sits outside the pay perimeter and is open all year, selling a wide range of souvenirs, homeware, gifts, games, cards and books. The Retail Manager is responsible for all aspects of the daily operation of the shop, reporting directly to the Estate General Manager.

Main tasks:

• To maintain relationships with existing suppliers and source new suppliers for future products
• To attend trade fairs, in the UK and overseas, to select and assemble a new collection of products
• To keep up to date with market trends and react to changes in demand and logistics
• Supervising stock control and pricing
• Analysing sales figures and forecast future sales
• Using information technology to record sales figures, analyse data and forward plan
• To manage and motivate a team to increase sales and ensure efficiency
• Budget management
• Hitting sales targets and maximizing profitability,
• To participate in the weekend Duty Manager rota

Common Rules and Responsibilities:

• To maintain good relations with colleagues at all times; including temporary and part time staff, contractors, estate tenants, visitors and members of the public, remaining courteous and polite at all times
• To keep physical assets of Penshurst Place Estate free from damage and/or misuse
• To undertake training as required to fulfil the needs of the position
• To observe all fire regulations, Health and Safety and security regulations and in particular to take reasonable care both for your own safety and that of others that could be affected by your actions
• To undertake any other responsibilities associated with the operation of Penshurst Place Estate as may be required from time to time
• To observe the terms and conditions set out in the contract of employment and all Penshurst Place Estate policies and procedures set out in the employee handbook, which may be subject to change from time to time

Person specification:

• At least 3 years retail management experience
• Exemplary customer service skills
• Strong PC skills and experience of general office/administration work, with ability to use Microsoft Word, Excel and Outlook programmes
• Conscientious and self-motivated

Own transport is required, as the venue is not served by public transport at all times.

Closing date for applications: 5 March 2020

How to apply:
For an opportunity to work in this lovely setting with an enthusiastic team, please send a cover email explaining your suitability for the role, along with your CV using the apply online button or by post to: Ben Thomas, General Manager, Penshurst Place Estate, Penshurst, Tonbridge, Kent TN11 8DG
We look forward to hearing from you