Field Service Technician – London (Night Shift Work)

Our client, based on the Medway City Estate in Rochester, Kent is an award winning fin-tech start-up and is now in an exciting and rapid paced stage of growth. They have developed the world’s first self-service coin currency exchange kiosk which will dominate the way money exchange is transacted. They are a world leader in the design and manufacture of automated foreign exchange kiosks. Their kiosks can accept a vast amount of different currencies including currencies which are now out of circulation and turn these into pounds, euros or US dollars. With leading edge technology, they aim to have global presence within the next couple of years. With contracts already signed with TfL, Westfield and Virgin Rail, they will shortly be dominating money exchange transactions within the rail network in the UK. Further plans for the European and overseas markets are presently being negotiated.

This company is very exciting, young, innovative and expansive - getting in on the ground floor would provide an exciting opportunity for you to be one of the initial team.

We are looking for a trustworthy, professional and proactive individual with a good team working ethos to join their team. We seek an individual who is a well organised, flexible, experienced and highly motivated who has excellent skills.

We currently have a great opportunity for a Field Service Technician to join our team.As a Field Service Technicianyou will be based in the London area and be involved with the technical and service side of the kiosks.

Due to the nature of the industry in which we operate, you will need to be confident working to rigorous procedures within a highly-regulated environment, be highly adaptable, quick to learn, able to work autonomously and with little direction.

Criteria for the position are:

·London-based essential

·Sound computer literacy

·Strong communication skills with good understanding of English

·Excellent customer relationship skills

·Willing to work after hours shift hours

·Have a smartphone with data, wear company provided body camera for safety

·Be physically fit and able to navigate London using the Underground and Night Bus services on foot

·Attend initial training at our Kent based factory (1-2 days)

·Six month probation period

What Is The Role?

The role is focused on customer service and building our brand. Reporting to the Logistics Supervisor, you will work shifts for assigned kiosks maximising their ability to dispense/exchange cash, clean, repair and maintain the kiosks.

What Will I Be Doing?

·Receive your shift schedule, sometimes manage and plan your own shift efficiently according to geography, maximising the number of locations visited on each shift

·Escalate kiosk technical problems to Logistics Supervisor for guidance and help

·Use resources available to you to aim to repair each fault first time, perform maintenance checks on each visit to prevent further faults from occurring, communicate within our groups on regular issues and work to resolve the issues

·Conduct cleaning of kiosk on each visit and check that branding and signage is correct, reporting any damage or hygiene issues to Logistics Supervisor

·Perform hardware and software upgrades as requested

·Understand engineer security levels and adhere to them

·Comply with company security policies and procedures

·Respond to performance appraisals and concerns

·Manage parts usage and returns of stock

Working Hours:

·Night shift hours throughout London. Rolling Rota of 5 nights per week then 2 nights off (40 hours per week). Shifts are set two weeks in advance, and late notice changes can occur due to staff absences and flexibility around changes is appreciated. Overtime is paid at normal rate.

Salary: Experience Dependant but will start at £23k p/a

(Ash Employment Services Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity)