This fast-paced, growing business require an IT professional to provide first and second line support to business users. They will be expected to provide a first port of call for all incidents relating to business software or infrastructure issues, ensuring issues are logged though the service desk with a view to resolving with `first fix` or escalating internally or to third parties where necessary.
Areas of management and documentation will include, but not limited to – users, incident, infrastructure, mobile devices, network, software and assets.

Key responsibilities include:

• Act as first line and second line of IT support to the business user community, this can include everything from new starters to network outages.
• Solve problems where viable or escalate and liaise with third parties as appropriate until resolution, ensuring that the business users are regularly informed and the service desk is kept up-to date.
• Provide a testing role including trialling, evaluating and deploying new equipment.
• Proactively participate in the development of the services provided and procedures adopted by the team within a continuous improvement environment in order to meet and exceed the expectations of internal and external customers.
• Monitor systems and proactively recognise and raise issues to the business and to the IT Manager where required.
• Maintain an update IT asset registers with a view to reviewing and replacing hardware and understanding business risk.
• Ensure all work, changes and deployments are fully documented and kept up-to date.
• Assist in the building of an Internal Knowledge base.


Skills, know-how and experience required:

• IT infrastructure and service desk experience a must
• Working with and through end users, customers and suppliers
• Excellent problem and incident management skills
• Ability to work to SLA’s in a challenging and pressurised environment
• Strong ability to plan and prioritise
• Excellent interpersonal skills
• Good planning and organisational skills
• Good written and verbal communication skills
• Excellent team working
• Flexibility in thinking and approach
• Initiative and tenacity
• Driving for excellence
• Thoroughness/attention to detail


Only suitable candidates will be directly contacted about this position and we will not store or process the data of candidates in any way unless consent has been obtained.