Regional Claims Manager

Salary: £40,000 - £50,000 depending on experience

Location: Whitstable

Hours: Monday - Friday 9am - 5pm.

Overview

To manage the regional claims teams to deliver maximum performance, against all key performance indicators. Aligning performance of regional teams, to support delivery of the wider Third-Party Claims Targets & Objectives. Drive maximum operational efficiencies to support delivery of claims budgets. Participate in senior claims leadership activities, contributing to the development and delivery of claims strategies.

Responsibilities

* Operational and Technical leadership of the Third Party Claims Team Leaders, including acting as a referral point for staff.
* Drive delivery of all Targets & Objectives through your Team Leaders, providing individual feedback in 121's and across the wider claims teams. Share wider team performance to support motivation of our people and support development of claims staff around T&Os.
* Using all relevant MI track performance of your teams, identifying trends, areas of improvement, working with wider TP Leadership team to drive outcomes.
* Support wider TP strategy sessions, using intel from profiling activity and market knowledge, to determine new strategies.
* Provide monthly and ad-hoc reportse as required.
* Day to day responsibility for operational performance of regional claims teams, managing workflow and diary tasks across claims portfolios, to deliver against SLAs.
* Leadership of regional claims teams, ensuring all employees are managed appropriately, adhering to Company policies and procedures.
* Support your RCM peers across all TP locations, to drive consistent outcomes and support one TP Culture.
* Drive a robust People Management culture, ensuring 121's, Mid-Year Reviews and EOY MYMs are delivered across regional claims teams.
* Maintain strong overview of claims control processes, continually identifying any areas where the Group is exposed and implementing improvements.
* Actively participate in the Third Party Claims Leadership team, proactively identifying and proposing ideas/solutions to challengers.
* Measure and drive improved productivity across claims teams, ensuring control of any overtime spend, measuring the value of overtime against improvements in indemnity spend.
* Take ownership for your own development, demonstrating you have excellent Market awareness, proactively managing any market changes, aligning them to group claims strategies.
* Support the QA & QC programmes, review Audit reports, work with Technical Supervisors to identify areas of improvement
* Develop and maintain relationships with all key internal stakeholders and external Suppliers, to ensure close alignment, and understanding of objectives (especially relevant to U/W and CFT teams)
* Drive a culture of staff engagement, adhering to claims Communication Strategy, actively supporting all Pulse Action Plans
* Where applicable ensure that DPA, FCA, TCF and other regulatory requirements are met
* Participate in projects and ad-hoc additional activity, as appropriate. Keep trackers updated and provide regular communication of any projects you are leading on
* Live and reflect the V10 Values of the Companies in all activities with your work and Customer Charter, measured by feedback from your peers and managers

Qualifications



Minimum of 3 years Leadership experience, preferably in claims

* Track record for driving operational performance, balancing this with reducing indemnity spend and leakage
* Strong people skills, ability to support people development and succession planning
* Ability to react positively to different leadership styles
* Working knowledge of all areas of Third Party claims, more detailed technical knowledge of the specific teams within RCM location
* Understanding of importance of reserving policies
* Understanding of new Products across wider MSG and impact on regional claims teams handling philosophies.
* Role Model Leadership skills that motivate, empower, support and reward people
* Ability to deal with difficult people issues to deliver the right outcome for people and the business
* Developed IT skills including Microsoft Office
* Collation and interpretation of Management Information to enable decision making
* An understanding of the main principles of laws relating to all relevant jurisdictions
* Ability to pay attention to detail and good organisational skills
* Report writing and ability to analyse outcomes & MI
* Excellent Communication skills
* Relevant IT skills
* Ability to manage all stakeholders and external Suppliers



Competencies:



· Role Model Leadership

· Results Focus

· Strategic Vision

· Analytical and Creative Thinking

· Commercial Focus

· Customer Focus

· Innovative thinking - emerging technologies

· Flexibility and Managing Change

· Planning and Prioritisation

· Team working

· Communication Skills

· Decision Making

· Developing Self and Others

· Stakeholder Management