Synecore are a independant successful M&E contractor based in Sittingbourne in Kent.

Our service and maintenance department is thriving and growing quickly with many significant blue chip clients.

This is a pivotal role ensuring that we are working efficiently.

We look after thousands of Assets across hundreds of retail, hotel and office sites in London and South East, responding to emergency calls for Commercial refrigeration, Air Conditioning and Electrical.

You will schedule for emergency calls, part fits, possibly planned maintenance also, supported by colleagues who look after the client delivery, costings and all aspects of a successful service department

Main duties include:

* Contact, arrange and confirm visits with clients and store managers
* Liaise and schedule operative diaries to undertake inspections.
* Allocating jobs to the operatives in the event of cancelled works
* Geographically route the work to ensure maximisation of productivity.
* Ensuring permits are RAMS are in place on relevant sites to prevent abortive calls
* Working under pressure


The ideal candidate will have the following:

* Experience in a fast moving and challenging customer service environment.
* Excellent communication skills and telephone manner
* Ability to deal with difficult calls.
* Some knowledge of repairs and maintenance would be helpful but not crucial.
* Experience working with different IT systems.
* Possess good interpersonal skills and work in a busy team environment
* Client king attitude and a desire to deliver first class service
* Competent across all Microsoft packages


Package

* 28 days holiday including Bank Holidays
* BUPA
* Bonus Scheme
* Salary £22,000.00 plus bonus
* Working for a supportive, forward thinking company.
* 8.30-5pm Monday to Friday


**PLEASE ONLY APPLY IF YOU HAVE SUITABLE EXPERIENCE IN THIS ROLE**
** NO AGENCIES PLEASE**