Recoveries Assurance Officer
  £Competitive
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Who we are

Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.

We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too. And we’re proud of the difference we make.

You and your team

Our Recoveries Assurance Team have a big responsibility to our customers. Working with both external partners and various internal teams we conduct independent and robust Customer Journey reviews to ensure that all interactions, regulatory requirements and outputs are delivered to exceptional standards.

Through your in depth reviews you’ll produce great quality reports that helps us to identify where vulnerabilities and risks may lie. Picking up the unobvious isn’t always easy though and that’s where your tenacity, curious and proactive character come into play.

What you’ll bring to the team

As with any role, there are certain experiences or key skills which will make you stand out as an applicant. Whilst specific in-depth knowledge of Recoveries is not completely required, the following skills have been highlighted:

• Relatable experience in Collections/Business Monitoring/Quality Assurance/Audit would give you a distinct advantage
• Working in an environment where excellent communication skills, attention to detail and the ability to work to tight deadlines are essential, you’ll need to strike a balance between being highly organised yet flexible in your approach.
• Experience of producing reports and communicating outcomes
• A proven record of accomplishment in a regulated Financial Services Business is essential, as is the flexibility to visit the business premises of External Partner's to conduct regular assurance and audit reviews
• Be able to build effective working relationships internally and externally, and thrive in a busy and fast-paced environment

Why Vanquis?

Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So we offer an attractive, competitive salary and benefits package for everyone including:

- Competitive base salary and rewards
- Discretionary bonus scheme
- 25 days holiday entitlement – with one day accrued for each year of service (to max 30 days)
- Defined contribution pension scheme
- Private Medical Insurance for you and your family (partner and dependant children)
- Extensive opportunities for personal and career development
- Flexible and dynamic working policies
- A range of initiatives offered through our Sports & Social and Social Impact Programmes
- Perks at Work - A perks platform offering over 30,000 unique discounts
- Free tea, coffee and fruit
- Discounted gym membership
- Subsidised on-site restaurants

Find out more

Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!

LinkedIn: Vanquis Bank
Instagram: @vanquiscareers
Facebook: Vanquis Careers
Glassdoor: Vanquis Bank

Good luck!

#MakeWorkMeanMore


Advertiser: Direct Employer

Reference:

Posted on: 2020-01-31 10:05:54

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Recoveries Assurance Officer
  £Competitive
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Who we are

Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.

We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too. And we’re proud of the difference we make.

You and your team

Our Recoveries Assurance Team have a big responsibility to our customers. Working with both external partners and various internal teams we conduct independent and robust Customer Journey reviews to ensure that all interactions, regulatory requirements and outputs are delivered to exceptional standards.

Through your in depth reviews you’ll produce great quality reports that helps us to identify where vulnerabilities and risks may lie. Picking up the unobvious isn’t always easy though and that’s where your tenacity, curious and proactive character come into play.

What you’ll bring to the team

As with any role, there are certain experiences or key skills which will make you stand out as an applicant. Whilst specific in-depth knowledge of Recoveries is not completely required, the following skills have been highlighted:

• Relatable experience in Collections/Business Monitoring/Quality Assurance/Audit would give you a distinct advantage
• Working in an environment where excellent communication skills, attention to detail and the ability to work to tight deadlines are essential, you’ll need to strike a balance between being highly organised yet flexible in your approach.
• Experience of producing reports and communicating outcomes
• A proven record of accomplishment in a regulated Financial Services Business is essential, as is the flexibility to visit the business premises of External Partner's to conduct regular assurance and audit reviews
• Be able to build effective working relationships internally and externally, and thrive in a busy and fast-paced environment

Why Vanquis?

Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So we offer an attractive, competitive salary and benefits package for everyone including:

- Competitive base salary and rewards
- Discretionary bonus scheme
- 25 days holiday entitlement – with one day accrued for each year of service (to max 30 days)
- Defined contribution pension scheme
- Private Medical Insurance for you and your family (partner and dependant children)
- Extensive opportunities for personal and career development
- Flexible and dynamic working policies
- A range of initiatives offered through our Sports & Social and Social Impact Programmes
- Perks at Work - A perks platform offering over 30,000 unique discounts
- Free tea, coffee and fruit
- Discounted gym membership
- Subsidised on-site restaurants

Find out more

Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!

LinkedIn: Vanquis Bank
Instagram: @vanquiscareers
Facebook: Vanquis Careers
Glassdoor: Vanquis Bank

Good luck!

#MakeWorkMeanMore


Advertiser: Direct Employer

Reference:

Posted on: 2020-01-31 10:05:54

I want to receive the latest job alerts for:

jobs in Chatham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  KHR - Recruitment Specialists

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  Hays Specialist Recruitment Ltd

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